BPO Clinical Review Specialist

NTT America, Inc.; Quezon City; Remote; PHP 420,000 - 540,000; Full time

Job summary

NTT America, Inc. is seeking an experienced RN to perform training and provide clinical expertise for appeals reviews, evaluating medical records to determine necessity and guiding case preparation for Medical Directors.

This role supports timely processing and alignment with NCQA and state standards. The position requires strong analytical skills, independent work, and clear communication with providers and departments.

Qualifications

• 1-3 years of experience in appeals or utilization management.
• 1 year in roles like team lead, trainer, SME, or QA.
• RN licensure required or compact state licensure.
• Knowledge of utilization management processes.
• Familiarity with NCQA and Medicaid regulations.
• Strong reading and writing communication skills.
• Ability to work independently with good analysis.

Responsibilities

• Reviews medical records and data to determine medical necessity per NCQA standards.
• Guides case reviews for Medical Directors by researching appeals criteria.
• Prepares case reviews and ensures timely, accurate processing of appeals.
• Assesses appeals for approvals/denials and supports medical reviews.
• Communicates with providers, facilities and departments about appeals.
• Generates appeals resolution communications and reporting per policies.
• Works with leadership to improve consistency and efficiency of responses.
• Collaborates with interdepartmental teams to improve processes.
• Maintains knowledge of Medicaid and other relevant policies.
• Uses sound judgement to move appeals forward within deadlines.

Skills

Experience in appeals processing

Utilization management

NCQA/Medicaid knowledge

Strong reading/writing

Independence and analytics

Communications with providers

RN licensure

Shift coordination US daytime

Education

RN - Registered Nurse Licensure

Job description

Performs training and provides subject matter expertise on clinical reviews needed to resolve and process appeals to team members.

• Reviews medical records and clinical data to determine medical necessity for services in accordance with policies, guidelines, and National Committee for Quality Assurance (NCQA) standards.

Roles and Responsibilities:

• Provides guidance on preparing case reviews for Medical Directors by researching the appeal, reviewing applicable criteria, and analyzing the basis for the appeal.
• Prepares case reviews for Medical Directors by researching the appeal, reviewing applicable criteria, and analyzing the basis for the appeal.
• Ensures timely review, accurate processing, and response to appeal in accordance with State, Federal and NCQA standards.
• May also perform clinical reviews. Review claim appeal for reconsideration and recommend approvals/denials based on determination level or prepare for medical review presentation.
• Communicates with providers, facilities and other departments regarding appeal requests.
• Generates appropriate appeals resolution communication and reporting for the member and provider in accordance with company policies, State, Federal an d NCQA standards.
• Works with leadership to increase the consistency, efficiency, and appropriateness of responses of all appeal requests.
• Partners with interdepartmental teams to improve clinical appeals processes and procedures to prevent recurrences based on industry best practices.
• Individuals have a well-rounded knowledge of the policies and procedures for appeals processing, specifically for Medicaid and medical necessity review.
• Uses sound judgement, especially in non-routine appeals, to make decisions to keep the appeal process moving forward in accordance with contractual timeliness standards.
• Maintain files on individual appeals by gathering, analyzing and reporting verbal and written member and provider appeals.

• 1-3 years of experience in processing appeals or utilization management.
• 1 yr experience in advanced roles such as team lead, trainer, SME, or QA
• RN - Registered Nurse - State required Licensure and/or Compact State Licensure
• Knowledge of utilization management process
• Knowledge of NCQA, Medicaid requlations
• Good communication (Demonstrate strong reading comprehension and writing skills)
• Able to work independently, strong analytic skills
• Required shift timings - US daytime