BP MOA 2025

cnx; Pasay; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

cnx is seeking a Customer Support Associate II in Pasay to handle inbound and outbound calls and online inquiries, delivering service that meets contractual KPIs and resolving non-routine problems for client products and services.

You will greet customers professionally, demonstrate empathy, document accurately, maintain product knowledge, and work with teammates to improve satisfaction while offering additional products and services. Shift rotations may be required.

Qualifications

• High school diploma with six+ months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills.
• Clear written and verbal communication skills.
• Ability to learn and solve problems.
• Dependable with attention to detail.
• Multi-tasking ability; flexible and adaptable.
• Tolerance for repetitive work in a fast-paced environment.
• Team player who can also work independently.
• Able to rotate shifts as needed.
• Job requirements may vary by country.

Responsabilités

• Ensure service delivered to our customers meets KPIs.
• Clarify customer requirements; probe for understanding.
• Listen attentively to customer needs and concerns; build rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including documenting accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.

Description du poste

Job Title: BP MOA 2025

Job Description The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

Candidate Profile

• High school diploma with six plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location: PHL Pasay City - MOA

Language Requirements:

Time Type:

Full time

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