Bilingual Tech Support Pro — Call Center Champion

MCI; San Fernando; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading tech-enabled business services company in the Philippines is seeking a Technical Support Representative to provide first-level technical support via phone, chat, or email. The ideal candidate should be fluent in English and Spanish, possess strong analytical skills, and have a high school diploma. Applicants will troubleshoot hardware and software issues while maintaining high customer satisfaction. This position offers ample opportunities for career growth and competitive benefits.

Benefits

HMO Coverage

Dental Coverage

Free meal during training

Performance and loyalty bonuses

Employee shuttle services

Qualifications

• Must be 18 years or older.
• Basic understanding of computer systems and troubleshooting.
• Previous tech support or IT helpdesk experience is a plus.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Document all technical issues and resolutions in the system.

Skills

Fluent in English and Spanish

Strong analytical and problem-solving skills

Excellent communication and customer service abilities

Education

High school diploma or GED

Job description

A leading tech-enabled business services company in the Philippines is seeking a Technical Support Representative to provide first-level technical support via phone, chat, or email. The ideal candidate should be fluent in English and Spanish, possess strong analytical skills, and have a high school diploma. Applicants will troubleshoot hardware and software issues while maintaining high customer satisfaction. This position offers ample opportunities for career growth and competitive benefits.