Big Data Support Engineer — 24x7 Cloud & On-Prem

Tookitaki Holding PTE LTD; Manila; On-site; PHP 600,000 - 840,000; Full time

Job summary

Tookitaki Holding PTE LTD is seeking a Big Data Support Engineer to maintain high customer satisfaction by resolving client issues promptly across on-premise and cloud-hosted environments. The role collaborates with Product Engineering and Infrastructure to triage incidents and deliver fixes within SLA timelines.

The candidate should have strong English communication, experience with Spark, Kubernetes, Kafka, Elasticsearch, and AWS, and be able to manage complex customer relations with a

Qualifications

• Experience supporting large-scale production systems.
• Hands-on experience with Spark, Kubernetes, Kafka, Elasticsearch, and AWS.

Responsibilities

• Handle and triage tickets related to incidents, service requests, and change requests via Freshworks or equivalent ticketing platforms.
• Provide technical support for CaaS and on-premise clients post implementation, ensuring issues are resolved within SLA timelines.
• Maintain ownership of client issues, ensuring resolutions meet client expectations.

Skills

Fluent English

Client management

Cross-functional collaboration

Troubleshooting

Tools

Spark on Kubernetes

Kubernetes

Apache Kafka

Elasticsearch

AWS

Docker

Airflow

Hive/Trino

Job description

Tookitaki Holding PTE LTD is seeking a Big Data Support Engineer to maintain high customer satisfaction by resolving client issues promptly across on-premise and cloud-hosted environments. The role collaborates with Product Engineering and Infrastructure to triage incidents and deliver fixes within SLA timelines.

The candidate should have strong English communication, experience with Spark, Kubernetes, Kafka, Elasticsearch, and AWS, and be able to manage complex customer relations with a