Behavioral Health Intake Coordinator

Winning Assistants Llc; Philippines; On-site; PHP 431,000 - 518,000; Part time

Benefits offered by this job

HR & Contractor Support

HIPAA Training Provided

Cybersecurity Training Provided

U.S. Holidays

Job summary

Winning Assistants Llc is seeking a Behavioral Health Intake Coordinator to support the patient intake and scheduling process. You will be the first point of contact for patients, ensuring accurate collection of demographics, clinical details, and referrals, while maintaining HIPAA compliance and high-quality service.

The role emphasizes professional communication, meticulous documentation, and efficient coordination of appointments and insurance authorizations in a busy behavioral health

Qualifications

• At least 1 year of experience in mental health or behavioral health practice.
• Familiarity with mental health terminology.
• Ability to communicate with patients who may be distressed.
• HIPAA compliance knowledge or certification.
• Excellent spoken and written English communication with clear accent.
• Strong phone etiquette and professional patient communication skills.
• Exceptional organizational ability and attention to detail.
• Ability to complete patient documentation and administrative tasks accurately.

Responsibilities

• Answer incoming patient calls and be the first point of contact.
• Communicate professionally, compassionately, and without judgment.
• Conduct initial patient intake and collect demographic, clinical, insurance, and referral information.
• Schedule, reschedule, confirm, and coordinate patient appointments.
• Support referral-to-intake process by following up on missing information.
• Submit and track insurance authorization requests and documents.
• Maintain HIPAA compliance and patient confidentiality standards.
• Provide day-to-day administrative support to reduce workload and improve efficiency.

Job description

Behavioral Health Intake Coordinator

Salary: ₱5 - 6 hourly

Company: Winning Assistants Llc

Job Type: Full Time Philippines

Job Description

Job Title: Behavioral Health Intake Coordinator [DGT - MCL]

Position Type: Part-Time

Work Hours: 12:00 PM – 4:00 PM Hawaiian Standard Time, Monday – Friday

Salary rate: $5-$6

Job Responsibilities

• Answer incoming patient calls and serve as the practice’s first point of contact.
• Communicate with patients professionally, compassionately, and without judgment.
• Conduct initial patient intake and collect all required demographic, clinical, insurance, and referral information.
• Schedule, reschedule, confirm, and coordinate patient appointments.
• Support a smooth referral-to-intake process by following up on outstanding information and documentation.
• Complete and maintain accurate patient intake forms and records.
• Review documentation for completeness and accuracy before submission.
• Submit and track insurance authorization requests and related supporting documents.
• Assist with credentialing documentation and administrative follow-ups as needed.
• Perform general medical receptionist duties, including managing calls, messages, records, and patient inquiries.
• Maintain strict compliance with HIPAA requirements and patient confidentiality standards.
• Use appropriate clinical terminology when communicating with patients, providers, insurance companies, and other healthcare professionals.
• Provide day-to-day administrative support to reduce the provider’s workload and improve office efficiency.
• Escalate urgent, sensitive, or clinically concerning patient communications according to established practice protocols.

Requirements

• At least 1 year of previous experience working in a mental health or behavioral health practice is required.
• Familiarity with mental health, behavioral health, and general clinical terminology.
• Ability to communicate appropriately with patients who may be depressed, anxious, grieving, traumatized, or emotionally distressed.
• HIPAA certification or strong knowledge of HIPAA compliance and patient confidentiality.
• Excellent spoken and written English communication skills with a clear, easily understood accent.
• Strong phone etiquette and professional patient communication skills.
• Exceptional organizational ability and attention to detail.
• Ability to complete patient documentation and administrative tasks accurately.
• Strong computer proficiency and the ability to learn healthcare systems quickly.
• Previous customer service experience, preferably within a healthcare environment.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.