Banking QA Analyst (Makati) - Elevate Quality & Compliance

Probe CX; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Probe CX in Makati is seeking a Quality Assurance Analyst to ensure that customer interactions and processes meet established quality standards. The role focuses on identifying improvement opportunities, ensuring compliance, accuracy, and efficiency across banking services.

The candidate will listen to calls, rate performance against standards, and provide actionable feedback to teams and clients. Strong problem solving, communication, and attention to detail are essential, with the ability to

Qualifications

• Minimum 6 months QA experience in a BPO.
• Willing to be assigned in Makati.
• Strong problem solving and critical thinking.
• Excellent verbal and written communication.
• Detail oriented with good multitasking.
• Self-motivated, independent and collaborative.
• Able to engage with diverse stakeholders.
• Flexible to changes and able to work under pressure.
• Proficient with MS Office and Google Suite.

Responsibilities

• Listen and rate conversations against quality standards.
• Analyse observations and provide feedback to teams and managers.
• Liaise with department heads and clients to align quality with training.
• Remediate identified opportunities and close out timely.
• Ensure reviews are cleared daily.
• Raise incidents when required.
• Conduct root cause analysis and provide insights.

Skills

QA experience

Problem solving

Communication skills

Attention to detail

Independent worker

Cross-functional teamwork

Tools

MS Office

Google Suite

Job description

Probe CX in Makati is seeking a Quality Assurance Analyst to ensure that customer interactions and processes meet established quality standards. The role focuses on identifying improvement opportunities, ensuring compliance, accuracy, and efficiency across banking services.

The candidate will listen to calls, rate performance against standards, and provide actionable feedback to teams and clients. Strong problem solving, communication, and attention to detail are essential, with the ability to