B2B Ecommerce Support for Custom Embroidery

MicroSourcing; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading managed services provider is seeking an eCommerce Customer Service Specialist to manage custom production orders. You will coordinate the post-purchase embroidery process, liaise with clients and internal teams, and ensure data integrity in systems. Ideal candidates will have customer service experience, detail orientation, and proficiency in design software. Join a company that values diversity and offers competitive rewards and career growth opportunities.

Benefits

Competitive compensation

Healthcare coverage

Performance bonuses

Career growth opportunities

Qualifications

• 1-2+ years of experience in customer service or production coordination.
• Familiarity with the clothing and embroidery industry.
• Proficiency with design software for customer proofing.

Responsibilities

• Coordinate post-purchase embroidery processes for B2B clients.
• Create artwork proofs using design software.
• Manage garment returns and liaise with customers.

Skills

Customer service experience

Attention to detail

Organizational skills

Proficiency with design software

Tools

Adobe Photoshop

CRM systems

ERP systems

Job description

A leading managed services provider is seeking an eCommerce Customer Service Specialist to manage custom production orders. You will coordinate the post-purchase embroidery process, liaise with clients and internal teams, and ensure data integrity in systems. Ideal candidates will have customer service experience, detail orientation, and proficiency in design software. Join a company that values diversity and offers competitive rewards and career growth opportunities.