Azure Virtual Desktop Associate Director

HRTX; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading technology firm is seeking an Azure Virtual Desktop Associate Director in Metro Manila to define and execute the infrastructure services roadmap. The role involves leading cloud-based desktop services and IT operations, ensuring delivery efficiency and cost-effectiveness. Ideal candidates have extensive IT infrastructure experience in a senior role and possess strong leadership and communication skills. Relevant certifications are beneficial.

Qualifications

• 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role.
• Excellent leadership, stakeholder engagement, and communication skills.
• Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus.

Responsibilities

• Define and execute the roadmap for infrastructure services.
• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
• Manage the strategy, implementation, and support of Genesys Cloud.
• Ensure IT services are delivered with minimal disruption.

Skills

AVD and cloud-based desktop services

Network architecture and operations

IT operations frameworks (ITIL, ServiceNow)

Strong leadership skills

Stakeholder engagement

Communication skills

Education

Associate or bachelor's degree in computer science or related discipline

Tools

Monitoring tools

Job description

About the job Azure Virtual Desktop Associate Director

• Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives.
• Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions.
• Lead the design, deployment, and optimization of Azure Virtual Desktop environments.
• Drive cost-efficiency and end-user performance improvements across the virtual desktop estate.
• Manage the strategy, implementation, and support of Genesys Cloud.
• Collaborate with business leaders to optimize customer experience.
• Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi.
• Lead network modernization and performance initiatives with a focus on resilience and uptime.
• Direct day-to-day IT operations including monitoring, incident management, change management, and capacity planning.
• Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards.
• Lead operational risk management and business continuity planning for infrastructure services.
• Oversee lifecycle management of IT assets.
• Implement and manage endpoint security, patching, and configuration standards across the enterprise.
• Drive user productivity initiatives including device standardization, self-service tools, and automation.
• Manage IT support teams to provide timely and effective resolution of issues.
• Lead, mentor, and develop cross-functional infrastructure and support teams.
• Foster a culture of innovation, accountability, and continuous service improvement.
• Serve as the escalation point for high-impact incidents and major operational issues.

Qualification

• Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree
• 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role.
• AVD and cloud-based desktop services
• Network architecture and operations
• IT operations frameworks (ITIL, ServiceNow, monitoring tools)
• Strong track record of leading IT teams in high-availability and customer-facing environments (BPO, telco, or enterprise preferred).
• Excellent leadership, stakeholder engagement, and communication skills.
• Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus.