AVP - Ops Risk and Control - Underwriting Services GSC Process Management

HSBC Global Services Limited; Quezon City; On-site; PHP 2,000,000 - 3,200,000; Full time

Job summary

HSBC Global Services Limited in the Philippines seeks an experienced professional for the role of Assistant Vice President Ops Risk and Control. You will lead risk assessments, coordinate with control owners, and ensure timely closure of actions within the Risk Management Framework.

The role requires extensive experience in risk management or audit, with supervisory responsibilities, and a deep understanding of governance and risk platforms such as Helios.

Qualifications

• Minimum 10 years' relevant experience in risk management frameworks and/or audit roles.
• At least 2 years' supervisory experience.
• Strong understanding of risk management principles, methodologies, tools, and governance activities.
• Significant technical understanding of risk platforms (Helios) and supporting infrastructure.
• Proven ability to communicate, negotiate, challenge, and influence effectively with senior leaders.

Responsibilities

• Continuously assess operational risks, considering business context, market conditions, regulatory change, process updates, Organisational change, and new technology.
• Support Risk & Control Owners and Operators in assessing and managing their processes, activities, and systems to ensure effective operation within the Risk Management Framework.
• Report and elevate operational incidents in line with the Group Risk Management Framework (RMF), including formal Helios/Harmony logging as applicable.
• Collect and validate operational risk data, analyse trends, and support monthly/quarterly/annual risk reporting.
• Contribute to targeted deep dives on priority risk areas and independently lead impact assessments and issue discussions with control owners.
• Ensure internal control standards are met, including timely closure of First Line - Self Identified, Second Line, audit actions and regulator findings.
• Consistently identify, document, and address risks early, supporting the timely resolution of MSIIs and strengthening overall risk management practices.

Job description

Some careers shine brighter than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Ops Risk and Control.

Job Responsibilities:

• Continuously assess operational risks, considering business context, market conditions, regulatory change, process updates, Organisational change, and new technology.
• Support Risk & Control Owners and Operators in assessing and managing their processes, activities, and systems to ensure effective operation within the Risk Management Framework.
• Report and elevate operational incidents in line with the Group Risk Management Framework (RMF), including formal Helios/Harmony logging as applicable.
• Collect and validate operational risk data, analyse trends, and support monthly/quarterly/annual risk reporting.
• Contribute to targeted deep dives on priority risk areas and independently lead impact assessments and issue discussions with control owners.
• Ensure internal control standards are met, including timely closure of First Line - Self Identified, Second Line, audit actions and regulator findings.
• Consistently identify, document, and address risks early, supporting the timely resolution of MSIIs and strengthening overall risk management practices.

Job Requirements:

• Minimum 10 years' relevant experience in risk management frameworks and/or audit roles managing a broad range of risk types, including at least 2 years' supervisory experience.
• Advanced training and/or professional qualifications (e.g., CIA, CRCM, ORM ICA) are advantageous.
• Strong understanding of risk management principles, methodologies, tools, and governance activities.
• Sound knowledge of operational risk characteristics, including the development of monitoring tools such as management reporting, risk indicators, and risk assessments.
• Significant technical understanding of risk platforms (Helios) and supporting infrastructure.
• Demonstrated ability to communicate, negotiate, challenge, and influence effectively, with a track record of building strong relationships with cross-functional senior leaders and navigating HSBC's matrix to strengthen NFR management.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.