Automation Specialist – GenAI & Agentic AI | Dayshift | Hybrid

ATOS Information Technology Inc.; Makati; Hybrid; PHP 600,000 - 800,000; Part time

Job summary

A leading tech solutions provider in Makati is seeking an experienced Automation Specialist to enhance user experience through intelligent automation. You will lead initiatives leveraging GenAI and agentic AI, develop essential scripts, and streamline workflows. The ideal candidate should have a strong background in scripting, infrastructure automation, and user-centered design principles. The position offers a hybrid work setup and a project-based contract with opportunities for longer-term engagement.

Qualifications

• 5+ years of experience in automation and scripting with a focus on user experience.
• Experience leading initiatives that leverage intelligent automation.
• Strong analytical and problem-solving abilities.

Responsibilities

• Lead automation initiatives to enhance user experience.
• Design and implement agentic AI workflows.
• Develop scripts to automate processes and maintain CI/CD pipelines.
• Create technical documentation and train staff on new tools.

Skills

GenAI platforms experience

Agentic AI design knowledge

Scripting skills in PowerShell

Scripting skills in Python

Terraform knowledge

CI/CD practices

Microsoft 365 proficiency

Strong troubleshooting skills

Education

Microsoft Certified: Azure AI Fundamentals

OpenAI Developer Certification

Agentic AI Automation Specialist certification

Microsoft Certified: Modern Desktop Administrator

HashiCorp Certified: Terraform Associate

Tools

Azure OpenAI

Copilot Studio

ServiceNow

GitHub Actions

Job description

Role: Automation Specialist

Location: Makati City

Work Setup: Hybrid

Hire Type: Project Based (6 mos. initial contract with high chance of being absorbed)

Role Overview

We are looking for an experienced Automation Specialist to lead initiatives that improve end-user computing operations and enhance user experience through intelligent automation. The ideal candidate will have hands-on expertise in Generative AI (GenAI) and Agentic AI, and a strong background in scripting, infrastructure automation, and workflow orchestration.

Key Responsibilities

GenAI & Agentic AI Automation

• Design and implement agentic AI workflows that autonomously manage provisioning, compliance, and remediation tasks.
• Deploy GenAI-powered virtual agents to support ticket triage, contextual help, and predictive issue resolution.
• Use AI-driven telemetry and analytics to monitor user experience and trigger automated responses.
• Integrate GenAI tools into EUC platforms to improve self-service and reduce manual workload.

Automation & Scripting

• Develop PowerShell and Python scripts to automate provisioning, patching, and reporting.
• Use Terraform to define and manage infrastructure-as-code for hybrid and cloud environments.
• Maintain CI/CD pipelines using GitHub Actions and other DevOps tools.

Workflow Orchestration

• Build business process automation using Power Automate and Microsoft 365 tools.
• Integrate platforms such as ServiceNow, Teams, and Intune to streamline workflows and notifications.

Monitoring & Optimization

• Track system performance and user experience metrics.
• Identify automation opportunities and lead continuous improvement initiatives.

Documentation & Enablement

• Create technical documentation, SOPs, and user guides.
• Train IT staff and end users on new tools, workflows, and AI capabilities.

Required Skills

• Experience with GenAI platforms (e.g., Azure OpenAI, Copilot Studio, or similar)
• Hands-on knowledge of agentic AI design and orchestration
• Strong scripting skills in PowerShell, Python, and Terraform
• Familiarity with GitHub Actions, CI/CD pipelines, and DevOps practices
• Proficiency in Microsoft 365, Intune, Azure, and Active Directory
• Strong troubleshooting, communication, and documentation skills

Preferred Qualifications

• Microsoft Certified: Azure AI Fundamentals
• OpenAI Developer Certification or equivalent
• Agentic AI Automation Specialist certification
• Microsoft Certified: Modern Desktop Administrator
• HashiCorp Certified: Terraform Associate
• Experience with ServiceNow and endpoint management tools
• Understanding of Agile and ITIL frameworks

Soft Skills

• Customer-focused mindset with a passion for improving user experience
• Strong analytical and problem-solving abilities
• Ability to work independently and collaborate across teams