Associate Partner

ConnectWise; Philippines; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

A leading technology solutions provider is looking for a Partner Success Manager to strengthen relationships with partners and ensure they derive maximum value from their investments. The ideal candidate will have strong project management and communication skills, with at least 3 years of relevant experience. This role offers hybrid work options based on location and requires minimal travel.

Qualifications

• Ability to manage projects and processes independently with limited supervision.
• Advanced knowledge of the IT Service Provider market.
• Excellent interpersonal and communication skills.

Responsibilities

• Supports cross-functional teams with high attention to detail.
• Builds and nurtures relationships with partners.
• Monitors partner usage data and translates into success strategies.

Skills

Project management

Interpersonal communication

Analytical skills

Technical acumen

Understanding of business processes

Education

Bachelor’s degree in a related field

3+ years of relevant experience

2+ years of SaaS industry experience

Tools

ConnectWise products knowledge

Job description

General Summary

Partner Success Manager is responsible for alignment at the leadership level of our low touch and tech touch partners while building and maintaining strong relationships to help these select partners progress on their transformation journey. This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.

Essential Duties and Responsibilities

• Provides support to cross‑functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Ensures that partners derive maximum value from their investment in our products, utilize all their licenses, identify new opportunities, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner while penetrating the account deeper
• Effectively networks within accounts to help partners achieve their objectives
• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success
• Evangelizes the capabilities of products across the entire platform
• Develops an understanding of typical business challenges faced by partners to address their needs
• Identifies risks to the partner that inhibit their stated business goals
• Acts as an escalation point to drive resolution in a timely, proactive manner

Knowledge, Skills, and/or Abilities Required

• Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per partner requirements
• Excellent interpersonal and communication skills
• Possesses analytical, communication, and organizational skill
• Technical acumen and business management skill
• Strong knowledge of various business processes
• Ability to quickly grasp and distinctly explain technological and business concept
• Knowledge of the IT Service Provider market and busines
• Effective at leading and facilitating executive meetings and workshop
• Preferred: Working knowledge of ConnectWise products and platform features, capabilities, and best us

Educational/Vocational/Previous Experience Recommendations

• :Bachelor’s degree in related field or equivalent business experienc
• e3+ years of relevant experienc
• ePreferred: 2+ years of SaaS industry experienc

Working Conditions

• Onsite/Hybrid/Remote depending on locatio
• 0-10% travel may be required For more information, please go to www.connectwise.com/careers. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ConnectWise is an Equal Opportunity Employer. This document does not create an employment contract, implied or otherwise, other than an at‑will relationship. Colleague signature below constitutes the colleague's understanding of the requirements, essential functions, and duties of the position