Associate - Order Management Solutions

DHL Germany; Pasay; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading logistics company in the Philippines is seeking an Associate – OMS to provide support for Order Management Solutions. The ideal candidate should have a bachelor's degree and some experience in logistics or BPO. This role involves ensuring compliance with documentation requirements, meeting service quality standards, and fostering collaboration among teams to improve services. A customer-centric approach is essential.

Qualifications

• Bachelor's degree; logistics or management preferred.
• 0 – 3 years of job experience in BPO or logistics.
• Order Management experience preferred.

Responsibilities

• Understand documentation requirements and ensure compliance.
• Meet department SLAs and Key Performance Indicators.
• Deliver high service quality through timely completion.

Skills

Effective communication skills

Good knowledge in MS Office

Logical reasoning skills

Customer centricity

Education

Bachelor's degree (any)

Job description

Job Title: Associate – OMS

Job Location: Manila

In this role, you will have the opportunity to work upon one or more back-end services for the Order Management Solutions service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.

Key Responsibilities

• To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
• Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co‑ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Required Skills/Abilities

• Bachelor´s degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Order Management experience will be preferred
• Good knowledge in MS office
• Effective communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity