Associate Director - Training and Quality (Clinical)

HCM Nexus; Metro Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading healthcare BPO in Metro Manila seeks an Associate Director to lead training and quality initiatives. The ideal candidate should have an active USRN license and at least 3 years of clinical experience. Responsibilities include implementing training programs and managing client feedback. Competitive compensation ranges from Php 250,000 to Php 300,000 monthly, with opportunities for advancement to Director level.

Qualifications

• At least 3 years of clinical experience.
• Minimum 2 years in a training and quality role within a BPO setting.
• Experience with any type of conversion programs is acceptable.

Responsibilities

• Serve as the main contact for training and quality across clinical services.
• Lead URAC accreditation efforts and support USRN academies.
• Implement training programs and quality assurance frameworks.
• Conduct client workshops and manage client feedback.

Skills

Active and unrestricted USRN license

Clinical experience in various healthcare settings

Experience in training and quality role within a BPO

Strong background in Utilization Management

Job description

We Are Hiring: Associate Director - Training and Quality Clinical

Are you a licensed USRN with a passion for clinical excellence and leadership? A leading healthcare BPO is looking for an Associate Director to lead training and quality initiatives across multiple programs. This role offers a chance to make a meaningful impact while working with top industry professionals.

Candidate Requirements

• Active and unrestricted USRN license
• At least 3 years of clinical experience
• Clinical experience may include any nursing experience across various healthcare settings
• Minimum 2 years in a training and quality role within a BPO setting
• Strong background in Utilization Management, URAC standards, and conversion programs
• Experience with any type of conversion programmes is acceptable

Key Responsibilities

• Serve as the main contact for training and quality across clinical services
• Lead URAC accreditation efforts and support USRN academies
• Implement training programs and quality assurance frameworks
• Drive adoption of technology tools to improve performance
• Support seasonal and growth-related ramp-ups
• Oversee performance governance and action planning
• Conduct client workshops and manage client feedback
• Optimise reward and penalty systems

Compensation

• Monthly salary range: Php 250000 to Php 300000 including allowances
• May be upgraded to Director level with salary range of Php 300000 to Php 350000

Interview Process

1. Recruitment interview
2. Training and Quality Manager interview
3. Healthcare Delivery Lead interview