Associate Director, Quality & Process Improvement

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Metro Manila; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a senior Quality and Information Security professional in Metro Manila. The role requires experience in clinical healthcare BPO settings, managing quality teams, and implementing QISMS with HIPAA controls.

Responsibilities include leading audits, driving process improvements, and developing staff through coaching and training. A 4-year degree and PHRN licensure are highly preferred for this position.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• PHRN licensure preferred.
• 7+ years in clinical healthcare BPO quality/continuous improvement.
• Strong knowledge of information security and HIPAA requirements.

Responsibilities

• Define and manage client quality objectives and SLAs.
• Lead internal QISMS/ HIPAA training and awareness programs.
• Plan and conduct internal quality audits.
• Drive Lean Six Sigma projects across functions.
• Ensure confidentiality, integrity, and availability of information assets.
• Coordinate audits and respond to quality issues with timely actions.

Skills

InfoSec policy

Data protection

Incident reporting

HIPAA awareness

Education

4-year college degree

PHRN licensure

Tools

Lean Six Sigma

Quality audits

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a senior Quality and Information Security professional in Metro Manila. The role requires experience in clinical healthcare BPO settings, managing quality teams, and implementing QISMS with HIPAA controls.

Responsibilities include leading audits, driving process improvements, and developing staff through coaching and training. A 4-year degree and PHRN licensure are highly preferred for this position.