Assistant Store Supervisor

Power Mac Center; General Trias; On-site; PHP 260,000 - 420,000; Full time

Job summary

Power Mac Center in the National Capital Region, Philippines, is seeking an Assistant Store Supervisor to help manage daily store operations and coaching of staff. The role emphasizes customer service, inventory accuracy, and brand presentation in a busy retail environment.

You will support scheduling, floor supervision, and adherence to policies while driving sales performance and ensuring high standards of service.

Qualifications

• Experience in supervisory roles in retail or consumer electronics.
• Strong interpersonal and communication abilities.
• Customer service focus with ability to enhance store experience.
• On-site work with shifting schedules, including weekends.

Responsibilities

• Support Store Supervisor in daily store operations.
• Assist with staff scheduling and floor supervision.
• Ensure adherence to company policies and procedures.
• Drive sales performance and high customer service standards.
• Maintain accurate inventory and merchandising displays.
• Coach and support store team members; handle escalated customer concerns.
• Prepare basic sales and performance reports; coordinate with service and training teams.

Skills

Supervisory Skills

Interpersonal Skills

Communication

Customer Service

Customer Satisfaction

Organizational Skills

Attention to Detail

Education

College degree or equivalent retail experience

Tools

POS systems

Inventory systems

Job description

Company Description

Power Mac Center is a leading Apple Premium Partner in the Philippines, with over three decades of experience providing Apple products, training, and services to a growing nationwide market. The company operates more than 115 retail stores and 27 Mobile Care service locations, supporting individual consumers, corporate clients, and educational institutions.

Role Description

The Assistant Store Supervisor is a full-time, on-site role based in the National Capital Region, Philippines. This role supports the Store Supervisor in overseeing daily store operations, including staff scheduling, floor supervision, and adherence to company policies and procedures. The Assistant Store Supervisor helps drive sales performance, ensures high standards of customer service, and maintains accurate inventory and merchandising displays. Responsibilities include coaching and supporting store team members, handling escalated customer concerns, preparing basic reports on sales and store performance, and coordinating with service and training teams when needed. The role also involves ensuring that store facilities and equipment are well-maintained and that brand guidelines are consistently followed.

Qualifications

• Candidates should possess strong Supervisory Skills, including team coordination, performance monitoring, and basic coaching.
• Candidates should possess solid Interpersonal Skills and Communication skills to work effectively with customers, colleagues, and management.
• Candidates should possess a focus on Customer Service and Customer Satisfaction, with the ability to resolve issues and create positive in-store experiences.
• Relevant retail or customer-facing experience, preferably in consumer electronics or technology, is highly beneficial.
• Ability to work on-site on shifting schedules, including weekends and holidays, as required by store operations.
• Strong organizational skills, attention to detail, and basic proficiency with point-of-sale and inventory systems.
• A college degree or equivalent work experience in retail, business, or a related field is an advantage.