Assistant Restaurant Manager (SM Consolation)

iKitchen, Inc,; Consolacion; On-site; PHP 600,000 - 900,000; Full time

Job summary

iKitchen, Inc in Consolacion, Cebu seeks a seasoned Operations Manager to oversee daily restaurant operations, manage finances, and lead both front-of-house and back-of-house teams. The role focuses on achieving sales targets, ensuring service quality, and maintaining compliance with safety standards.

You will plan staffing, monitor equipment, collaborate with vendors, and drive improvements across labor, food costs, and customer experience to deliver a Truly Heart Warming Experience.

Qualifications

• Bachelor’s degree in hotel/restaurant management or related field.
• 5+ years as a shift manager or assistant manager in casual dining.
• RMDP and other certifications required by Operations Team.

Responsibilities

• Coordinate with Restaurant Manager for daily operations and financial records.
• Support achieving monthly and yearly sales targets while maintaining service quality.
• Plan staffing, machine status, and resource allocation; ensure equipment is well maintained.
• Coach Shift Managers and Partners to uphold restaurant standards and procedures.
• Ensure compliance with health, safety, and company policies; foster customer satisfaction.
• Oversee inventory and product forecasting; implement improvement plans.

Skills

Interpersonal skills

Written and verbal communication

Time management

Leadership

Customer Service

Detail oriented

Organization

Education

Bachelor's Degree in Hotel & Restaurant Management

Job description

Financial Management

• Coordinates with Restaurant Manager for everyday operation and maintain financial and administrative records.
• Coordinates with team to meet sales target, ensure customer satisfaction and follow restaurant procedures to increase productivity.
• Responsible in hitting the target Labor Cost, Food Cost and Utilities usage set by the management.
• Manages the resources of the store (manpower, machine, method, materials and money) and monitors cost to ensure maximum utilization of resources and optimum operations efficiency
• Ensures store funds and sales are properly deposited and accounted for in compliance with Cash handling policies.
• Implements cash control procedures to prevent overage and shortage.
• Assists the Restaurant Manager in preparing financial reports (Profit and Loss).
• Oversees proper physical inventory by end of month.

Operations Management

• Assists in the implementation of company programs and restaurant strategies in order to promote customer loyalty and
• achieve the sales target of the restaurant on a monthly and yearly basis.
• Ensures the highest quality of service to our valued guest.
• Plans and prepares manpower scheduling, machine status and other resources.
• Checks all machines, lighting, fixtures, and kitchen amenities and make sure all are in good condition.
• Reports anything that needs repair or replacement and makes recommendation to the Restaurant Manager.
• Coordinates with vendor for repair and maintenance to meet downtime targets.
• Ensures that all companywide programs and local store marketing initiatives are properly implemented.
• Ensures that the store is in full compliance with local health and other government requirements.
• Make sure that restaurant equipment’s are being maintained and handled properly.
• Implements the standard cleanliness and sanitation procedures for all stations.
• Maintains a safe, clean and comfortable environment for team members, customers and employees in accordance with policies and procedures.
• Reports and take immediate response on any injury or incident as soon as possible so actions can be taken by the appropriate Department (HR & Ops).
• Responsible for Inventory control and product forecasting and storage.
• Creates and implements action plans regarding product related concerns.
• Recommends ways to improve production and kitchen operations.
• Implements Company Policies, Rules and Regulations on Discipline, Food Safety Procedures, Product and Service Quality, Safety and Security and other related Company Policies being implemented.

People Management

• Ensures proper staffing across all stations (FOH and BOH) of the restaurant.
• Constantly coaches and mentor Shift Manager and Restaurant Partners regarding the restaurant standards and operating procedures.
• Conducts frequent checks on every station to ensure product quality and service quality
• Responsible in achieving set targets by ensuring that subordinates adhere to expected job performance and behavior on their assigned tasks.
• Motivates and drives employee performance to ensure their professional development and personal growth.
• Evaluates employee performance under his/her direct supervision.
• Promotes camaraderie and teamwork among employees to achieve harmonious and productive working relations.
• Communicates concerns, feedbacks, plans and areas for improvement to Managers and team members during shift briefing.

Customer Experience

• Responsible in delivering a “Truly Heart Warming Experience with our valued guest.
• In charge of managing customer complaints and service recovery on his/her assigned restaurant.
• Builds and maintains strong positive relationship with customers, community and internal stakeholders.
• Solicits and interprets feedback from customers regarding product and service quality.
• Reviews feedback and makes necessary recommendation to the Restaurant Manager.
• Acts as Brand Ambassador/Ambassadress of iKitchen Inc.

IV. Job Specifications

Education

Bachelor’s Degree in Hotel & Restaurant Management, Food & Beverage Services, Hospitality, Operations Management or equivalent.

Experience

Preferably a Shift Manager or an Assistant Manager role with 5 years & Up experience specializing in Casual Dining Restaurant.

Trainings, Licenses & Certifications

• RMDP and other certification required by Operations Team

Skills

• Interpersonal skills
• Written and verbal communication skills
• Time management skills
• Leadership skills
• Customer Service skills
• Detail oriented
• Organization Skills

Competencies

• Leadership
• Critical Thinking
• Planning & Organizing
• Delegation
• Communication
• Customer Focus
• Coaching