Assistant Manager, Operations

Randstad (Schweiz) AG; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Boundless, a leader in family immigration services, is seeking a Writing SME to join our Philippines team. You will mentor junior writers, work with attorneys to refine templates, and ensure accuracy in case materials under attorney oversight.

You will collaborate across Legal, PMs, and Operations, optimize workflows, and contribute to training programs while adapting to evolving priorities and growth.

Qualifications

• 2+ years of leadership experience managing an on-site team (preferred).
• People leadership: mentor, empower, and hold staff accountable while driving engagement and skill development.
• Operational excellence: optimize workflows, manage metrics and SLAs, ensure USCIS and legal compliance.
• Cross-functional communication: translate executive/attorney strategies into team tasks across Legal, PMs, Operations.
• Problem-solving & adaptability: manage edge cases, scale processes, and adopt new tools (AI, dashboards).

Responsibilities

• Work with US and Europe immigration experts, Attorneys, Project Managers and Sr. SMEs to support and guide our Data Reviewers and Case Production Specialists, offering constructive feedback to enhance quality and consistency across all deliverables, ensuring alignment with USCIS requirements and standards.
• Continuously evaluate and refine workflows to optimize operational efficiency, drive better outcomes, and enhance client satisfaction.
• Serve as the go-to expert for questions and challenges related to the services we offer to our corporate clients, providing insights and solutions to complex case scenarios under attorney oversight.
• Collaborate with attorneys to define, refine, and update templates, ensuring they reflect the latest best practices, regulatory updates, and legal strategies.
• Assist in the development and delivery of training programs for new DRS or CPS, focusing on best practices, case type-specific strategies, and ongoing professional development.
• Conduct detailed reviews of related forms, requirements and supporting evidence and audits of written materials to ensure accuracy, clarity, and persuasiveness, and make revisions as needed to uphold the highest standards of client service.
• Adapt to shifting business priorities by taking on ad-hoc leadership projects and expanded operational responsibilities as company needs evolve.
• Support organizational growth and scaling initiatives, including the operational integration and alignment of newly acquired subsidiaries or business units.

Skills

Leadership

Operational Excellence

Cross-Functional Communication

Problem-Solving

Adaptability

Job description

Hey - Let's find your next opportunity

We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families through their entire immigration journey and their first ten years of life in a new country.

Since 2020, Boundless has become the largest player in the family immigration industry, helping tens of thousands of families every year achieve their dreams and becoming the first brand in an industry that has never had one before. In 2023, Boundless entered into employment-based immigration services by acquiring Bridge. With Bridge, Boundless provides a holistic solution to the immigration journey, addressing both corporate immigration strategies and the personal challenges faced by the global workforce and their families.

We're backed by influential early-stage venture investors around the country, including Foundry Group (led by Brad Feld), Emerson Collective (Laurene Powell Jobs’ foundation), Pioneer Square Labs, Two Sigma Ventures, Trilogy Equity Partners, and Jerry Yang, and are well-capitalized for years of growth.

What You Will Do

In this role, you will:

• Work with US and Europe immigration experts, Attorneys, Project Managers and Sr. SMEs to support and guide our Data Reviewers and Case Production Specialists, offering constructive feedback to enhance quality and consistency across all deliverables, ensuring alignment with USCIS requirements and standards.


• Continuously evaluate and refine workflows to optimize operational efficiency, drive better outcomes, and enhance client satisfaction.


• Serve as the go-to expert for questions and challenges related to the services we offer to our corporate clients, providing insights and solutions to complex case scenarios under attorney oversight.


• Collaborate with attorneys to define, refine, and update templates, ensuring they reflect the latest best practices, regulatory updates, and legal strategies.


• Assist in the development and delivery of training programs for new DRS or CPS, focusing on best practices, case type-specific strategies, and ongoing professional development.


• Conduct detailed reviews of related forms, requirements and supporting evidence and audits of written materials to ensure accuracy, clarity, and persuasiveness, and make revisions as needed to uphold the highest standards of client service.


• Adapt to shifting business priorities by taking on ad-hoc leadership projects and expanded operational responsibilities as company needs evolve.


• Support organizational growth and scaling initiatives, including the operational integration and alignment of newly acquired subsidiaries or business units.

Other responsibilities include:

• Adhere to internal service level agreements (SLAs) on timely preparation of cases


• Follow protocol to maintain the strict security and privacy of our clients’ information

Who You Are

We are seeking a highly skilled and detail-oriented Writing SME to join our dynamic corporate immigration team in the Philippines. This role requires strong subject matter expertise in EB1A, EB1B, NIW, O-1A, and O-1B case types. The Writing SME will provide mentorship and guidance to junior writers, collaborate with attorneys to refine templates and drafting processes, and play a pivotal role in training and knowledge-sharing initiatives.

What You Bring

• Experience: 2+ years of leadership experience managing an on-site team (preferred).


• People Leadership: Proven ability to mentor, empower, and hold staff accountable while driving team engagement and skill development.


• Operational Excellence: Strong background in optimizing workflows/SOPs, managing metrics and SLAs, and maintaining strict adherence to USCIS and legal compliance standards.


• Cross-Functional Communication: Skilled at translating executive and attorney strategies into daily team tasks while smoothly navigating priorities between Legal, PMs, and Operations.


• Problem-Solving & Adaptability: Resourceful under pressure when managing complex edge cases, process scaling, organizational shifts, and new tools (including AI and dashboards).

What We Offer

You will be part of a dynamic workforce in an environment where you will collaborate with expert and elite talents in the online immigration services industry.

You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.

Great company perks and benefits await you!