Assistant Financial Accuntant

Norwegian Cruise Line; Manila; On-site; PHP 12,555,000 - 22,320,000; Full time

Job summary

Norwegian Cruise Line on a cruise ship seeks an onboarding finance professional to manage the onboard credit desk, process cash and card transactions, and ensure nightly reconciliations.

You will balance accounts for large guest volumes, apply card authorizations, and support FX operations while upholding safety policies and high service standards.

Qualifications

• Minimum of six months cash handling experience; hotel/front office or accounting/audit preferred.
• Basic to intermediate knowledge of Microsoft Office; Fidelio Cruise experience is preferred.

Responsibilities

• Manage the Onboard Credit Desk during service hours and embarkation; assist crew window and queries.
• Directly or indirectly resolve guest disputes, queries and statement copies.
• Handle cash float; daily balancing of cash float.
• Register credit/debit cards and update payment methods.
• Accept, verify and record cash payments.
• Monitor cash payments and declined card authorizations; close accounts with no payment.
• Process daily credit/debit card transactions; obtain manual authorizations as needed.
• Post onboard revenue postings and close pages in nightly batches.
• Perform nightly close procedures and system balances.
• Report generation; back up and reset POS nightly.
• Verify system balances and transfer balances per policy.
• Prepare system checks for ship management approval daily.
• Audit promotional charges for policy compliance.
• Balance revenue areas daily; perform spot checks and audits.
• Manning Foreign Exchange service and balance FX float.
• Support processing of guest accounts for 2,000–5,000 guests.
• Work as part of onboard finance team and independently.
• Report to Financial Accountant and Chief Financial Accountant.
• Perform duties timely with high accuracy; adhere to policies.
• Assist guests and crew; uphold professional service.
• May be assigned other duties; follow supervisor instructions.
• Familiar with Safety and Environmental Policy and SMS.

Skills

Cash handling

Accounting

Fidelio Cruise

Excel

Education

Highschool diploma or foreign equivalent

Associates Degree in Accounting or Finance

Tools

Microsoft Office

Job description

This is a job onboard a Cruise Ship.

ESSENTIAL FUNCTIONS

• Manage the Onboard Credit Desk during service hours and at embarkation, as required. May also be assigned to service the crew window and handle crew queries and payments, etc.
• Directly or indirectly manage issues regarding guest disputes, queries and statement copies.
• Will be assigned a cash float for the purposes of making change and taking payments, etc. Responsible for daily balancing of cash float.
• Register credit/debit cards and handle changes in methods of payment.
• Accept, verify and record cash payments.
• Monitor accounts with cash payments and declined credit/debit card authorizations, close accounts with no method of payment.
• Daily credit/debit card processing, including obtaining manual authorizations where necessary.
• Perform batch postings to onboard accounts (i.e. Service Charges, miscellaneous revenue postings) as directed.
• Perform nightly close day procedures in all systems after balancing on a daily basis.
• Report generation, back up and reset of the POS on a nightly basis.
• Perform verification of system account checks and transfer of balances as per company policies.
• Prepare system account checks for ship's management approval on a daily basis. Ensure appropriate signature/approval received for all checks to be included in the voyage documentation.
• Audit all promotional charges, ensuring compliance to company policy.
• Balance all revenue areas on a daily/nightly basis, plus perform additional spot checks and in-depth audits as directed.
• Manning of Foreign Exchange service and operation of Foreign Exchange system on relevant vessels, including daily balancing of issued Foreign Exchange float.
• Supports the processing of all guest account transactions, for a large passenger vessel that can include from 2,000 to 5,000 guests.
• Must be able to work effectively as a member of the onboard financial accounting department, as well as, independently.
• Reports to the Financial Accountant as supervisor and the Chief Financial Accountant as Department Head.
• Performs all required duties in a timely fashion with high level of accuracy.
• Implement and adhere to company policies and procedures (both onboard and Financial) and maintain a comprehensive knowledge of all.
• Provides helpful assistance to the guests and crew within the bounds of the position and is personally accommodating.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS

• Minimum of six months (6) months of cash handling required. Prior Hotel/Front Office experience or Accounting/audit experience is preferred.
• Basic to Intermediate knowledge of Microsoft office (Word, Excel, Outlook) is required. Experience with Fidelio Cruise is preferred.

EDUCATION

• Highschool diploma or foreign equivalent is required.
• Associates Degree in Accounting or Finance is preferred.

ATTRIBUTES

• Excellent written and oral communication skills in English
• Excellent leadership skills and a team player
• Service oriented and a problem solver
• Well organized and proactive
• Strong mathematical and analytical abilities
• Ability to work and interact with personnel on all levels
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.