Asset Management - Client Account Management Associate

JP Morgan Chase; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JP Morgan Chase in Manila is seeking a Client Account Management Associate to support day-to-day servicing for institutional and sub-advisory clients, coordinating across investment and operations teams to deliver timely, accurate account administration.

You will partner with cross-functional teams to maintain strong controls and continuously improve the client experience in a fast-paced environment with broad exposure to investment products and processes.

Qualifications

• Bachelor’s degree (or equivalent practical experience) is required.
• Strong stakeholder management and ability to prioritize competing requests.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Support primary client account managers by coordinating responses to servicing requests and timelines.
• Process account maintenance activities including openings, cash flows, contact updates, and invoicing.
• Coordinate with internal partners to complete client deliverables and maintain controls.
• Manage complex servicing activities with limited supervision while meeting SLAs.
• Prepare recurring and ad hoc client reports using Excel and Word.
• Maintain audit trails and follow quality control procedures.
• Identify risks and escalate with clear analysis and next steps.
• Support workload prioritization during peak periods and events.
• Communicate status and outcomes clearly to stakeholders across teams.
• Contribute to continuous improvement of servicing processes.

Skills

Stakeholder management

Time management

Communication

Quality control

Cross-cultural collaboration

Education

Bachelor’s degree or equivalent practical experience

Tools

Microsoft Excel

Microsoft Word

Job description

Join a client-facing operations team where your work directly strengthens long-term client partnerships. You will help deliver a consistent, high-quality servicing experience by coordinating across investment and operational teams. This role offers broad exposure to investment products, processes, and controls in a fast-paced environment.

Job summary

As a Client account management associate in the Client account management team, you will support day-to-day servicing for institutional and sub-advisory clients and help deliver timely, accurate account administration. You will partner with cross-functional teams to coordinate client requests, maintain strong controls, and continuously improve the client experience.

Job responsibilities

• Support primary client account managers by coordinating responses to client servicing requests and managing expectations on timelines and deliverables
• Process account maintenance activities, including account openings, cash flows, contact updates, reporting setup, fee and invoice setup, and guideline-related updates
• Coordinate with internal partners (for example, investment specialists, portfolio managers, trading, cash management, guideline management, and client reporting) to complete client deliverables
• Manage complex and sensitive servicing activities with limited supervision while meeting service-level expectations
• Prepare recurring and ad hoc client reports and materials using Microsoft Excel and Microsoft Word
• Maintain a clear audit trail and follow applicable procedures, including quality control and maker-checker requirements
• Identify operational, client, and control risks, and escalated issues promptly with clear analysis and recommended next steps
• Support workload prioritization, coverage planning, and task allocation during peak periods, absences, or business-critical events
• Communicate status, dependencies, and outcomes clearly and concisely to stakeholders across multiple teams
• Contribute to continuous improvement of servicing processes and the overall client experience

Required qualifications, capabilities and skills

• Bachelor’s degree (or equivalent practical experience)
• Minimum 4 years of relevant experience in client servicing, account management, or investment operations supporting institutional clients
• Demonstrated ability to manage competing priorities and time-sensitive deliverables with limited supervision
• Strong stakeholder management skills, including the ability to align priorities and deadlines with partners at multiple levels
• Proficiency in Microsoft Excel and Microsoft Word for reporting and documentation
• Strong written and verbal communication skills, with attention to detail and follow-through
• Demonstrated control mindset, including maintaining documentation and adhering to quality checks and procedures
• Ability to work effectively with local and global teams across different cultures and working styles

Preferred qualifications, capabilities and skills

• Experience supporting asset management or asset servicing client services teams (for example, custody or investment banking environments)
• Exposure to sub-advisory and/or liquidity client servicing models
• Understanding of common asset classes and investment products
• Familiarity with client reporting setup, service review materials, and ongoing account maintenance processes
• Financial markets awareness and understanding of basic financial concepts
• Advanced Microsoft Excel skills (for example, pivots, lookups, and data reconciliation)
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes