Artificial Intelligence Expert (US Client)

SYSGEN RPO; Philippines; On-site; PHP 900,000 - 2,000,000; Full time

Job summary

SYSGEN RPO is seeking an AI expert to lead design and implementation of enterprise AI systems. You will build, configure, and maintain AI agents and automation workflows, while developing NLP pipelines and system integrations with EHR/PM and CRM platforms.

You will collaborate with operations and leadership to identify high-value use cases, create prototypes, run experiments, and iterate based on metrics and feedback.

Qualifications

• Build, configure, and maintain AI agents, skills, and automation workflows.
• Develop NLP pipelines for classification, summarization, extraction, and conversational interfaces.
• Design integrations between AI tools and internal platforms like EHR/PM, CRM, databases, APIs.
• Collaborate to identify high-value AI use cases and translate into technical solutions.
• Create prototypes and run experiments with feedback and performance metrics.
• Ensure security, privacy, and regulatory compliance (HIPAA, PHI).
• Monitor model performance and maintain reliability with evaluation frameworks.
• Document workflows, architectures, risks, and operational guidelines for AI systems.
• Provide training, support, and guidance to internal teams adopting AI tools.
• Stay current with emerging AI technologies and best practices.

Responsibilities

• Lead the design and implementation of AI systems for enterprise use.
• Develop production-grade AI agents and workflows.
• Collaborate with IT and operations to deliver reliable AI solutions.
• Evaluate and improve data pipelines and NLP models.
• Communicate complex tech concepts to non-technical stakeholders.

Skills

LLMs

AI agents

Python

APIs

JSON

NLP

LangChain

ETL

SQL

EHR/PM integration

Cloud platforms

Looker Studio

Tools

spaCy

Hugging Face

Looker Studio

Job description

Key Responsibilities

• Build, configure, and maintain AI agents, skills, and automation workflows using modern LLM platforms (Convey, Claude, Copilot, etc.).
• Develop and integrate NLP pipelines for classification, summarization, entity extraction, and conversational interfaces.
• Design and implement system integrations between AI tools and internal platforms (EHR/PM systems, CRMs, databases, APIs).
• Collaborate with operations, IT, and leadership to identify high-value AI use cases and translate them into technical solutions.
• Create prototypes, run experiments, and iterate quickly based on feedback and performance metrics.
• Ensure compliance with security, privacy, and regulatory requirements (HIPAA, PHI handling, audit readiness).
• Monitor model performance, detect drift, and maintain reliability through evaluation frameworks.
• Document workflows, architectures, risks, and operational guidelines for AI systems.
• Provide training, support, and guidance to internal teams adopting AI tools.
• Stay current with emerging AI technologies, frameworks, and best practices.

Required Skills & Qualifications Technical Skills

• Strong proficiency with LLMs and AI platforms (Coney, Claude, Copilot, OpenAI, etc.).
• Experience building AI agents, skills, or tool-integrated workflows.
• Solid understanding of machine learning concepts: classification, embeddings, supervised/unsupervised learning.
• Hands-on experience with Python, APIs, JSON, and automation frameworks.
• Familiarity with NLP techniques and libraries (spaCy, HuggingFace, LangChain, etc.).
• Ability to design and maintain data pipelines, ETL processes, and SQL queries.
• Experience integrating AI into enterprise systems (EHR/PM, CRM, ERP, cloud platforms).

Applied & Operational Skills

• Ability to translate business problems into AI solutions.
• Strong problem-solving skills and comfort with rapid prototyping.
• Understanding of workflow automation and system architecture.
• Knowledge of compliance, risk management, and governance frameworks.

Soft Skills

• Excellent communication skills - able to explain technical concepts to non-technical stakeholders.
• Strong documentation habits and attention to detail.
• Collaborative mindset with the ability to work cross-functionally.
• Curiosity, adaptability, and willingness to learn new tools (including Convey).

Preferred Qualifications

• Experience in healthcare, revenue cycle management, or regulated industries.
• Familiarity with EHR/PM systems (Advanced MD, etc.).
• Experience with cloud platforms (Azure, AWS, GCP).
• Experience with reporting platforms (Looker Studio, etc.)
• Background in automation (RPA, workflow engines, scripting).
• Prior work building production-grade AI systems or agents.

Why This Role Matters

This position is critical for accelerating automation, reducing operational friction, and enabling the organization to leverage modern AI capabilities. The AI Expert will serve as the technical lead for intelligent systems and help shape the future of how the organization uses automation and machine intelligence.