Application Support Engineer - MicroStrategy Business Intelligence

Asticom; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asticom is seeking a BI platform administrator to configure, monitor, and sustain our business intelligence infrastructure. You will install and upgrade BI tools, ensure service delivery, and coordinate deployment readiness with cross-functional teams.

The role requires 3+ years of BI experience, with preferred exposure to Qlik, MicroStrategy, Business Objects, and Power BI, plus scripting skills in Python. On-prem and cloud environments (AWS) are supported, with on-call rotations expected.

Qualifications

• Typically requires 3+ years of relevant experience.
• Experience with business intelligence tools is required; familiarity with Qlik, MicroStrategy, Business Objects and Power BI is preferred.
• Experience with programming languages such as Python is preferred.
• Experience managing services on Linux and Windows; on-call rotation participation may be required.

Responsibilities

• Configure, install, administer, operate, upgrade, monitor, sustain, and support BI platforms and related infrastructure.
• Ensure swift resolution of disruptions to minimize user impact and maintain service levels.
• Review production readiness of deployments and coordinate next steps across teams.
• Analyze performance trends and implement preventive actions.

Skills

Python

Tools

Qlik

MicroStrategy

Business Objects

Power BI

Terraform

Ansible

Job description

Job Description: Configure, install, administer, operate, upgrade, monitor, sustain, and support existing business intelligence platforms and other related infrastructure. You will also be responsible for service delivery across these platforms.

Job Responsibilities

• Responsible for swiftly resolving disruptions to technology services to minimize user impacts and maintain service levels
• Reviews the production readiness of technology solution implementations and application deployments and coordinates next steps across the involved teams
• Oversees and provides guidance on analysis of performance trends and actions being taken for preventing potential impacts
• Effectively uses logic as a problem-solving tool
• Demonstrates understanding of statistical models for problem analysis
• Actively helps team members and makes suggestions to improve practices

Requirements

• Typically requires 3+ years of relevant experience
• Requires in-depth knowledge and expertise in business intelligence tools. It is preferred to have experience managing Business Intelligence platforms including Qlik, MicroStrategy, Business Objects and Power BI.
• Experience with programming language like Python, Terraform, Ansible and other deployment software is preferred
• Participate in an On-Call rotation
• A solid understanding of the broader technology portfolio
• Experience managing services running on both Linux and Windows Operating Systems on-premises and in AWS
• Stays abreast of industry trends and technologies
• Maintains root cause analysis skills for investigation of incidents impacting technology availability
• Reviews capacity utilization for trends and raises awareness across teams to address areas of excess and shortages
• Administers processes and procedures related to code management
• Engages various teams to evaluate and implement performance tuning recommendations

Must have and Good to have skills: Please see attachment on the required primary and secondary skills

Number of years experiences needed: 3-4+ years of experience