Analyst - eProcurement

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Taguig, Philippines, seeks a Procurement Support Specialist to assist the Sourcing & Procurement Team Leader with PO dispatch and ServiceNow ticket work. You will help ensure timely, accurate PO processing and cross-region support in a busy real estate services environment.

The ideal candidate will be proficient in MS Office and Excel, detail-oriented, able to manage multiple tasks, and capable of coordinating with suppliers and internal stakeholders to keep

Qualifications

• Experience in procurement or customer support with PO processing.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong MS Office and Excel skills.
• Ability to coordinate with suppliers and internal stakeholders.

Responsibilities

• Support the procurement team across regions with PO dispatch operations.
• Manage and process PO dispatch requests accurately and timely.
• Monitor and manage ServiceNow tickets related to procurement inquiries.
• Provide guidance on PO dispatch procedures and system navigation.
• Maintain records/logs of PO dispatch activities and correspondences.
• Identify process improvements and elevate priority issues.

Skills

PO dispatch

ServiceNow

MS Office

MS Excel

Analytical thinking

Communication

Tools

ServiceNow

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & Responsibilities

• This role reports directly to the Sourcing & Procurement Team Leader and involves supporting the Procurement team across all regions with Purchase Order (PO) dispatch operations and ServiceNow ticket management.
• Developing and updating key tools and resources to support the business will add value and efficiency to JLL and its Clients.
• Manage and process PO dispatch requests in a timely and accurate manner to meet business requirements.
• Monitor and manage ServiceNow tickets related to procurement inquiries, ensuring efficient resolution and escalation when necessary.
• Provide guidance to internal stakeholders regarding PO dispatch procedures and system navigation.
• Liaise with key stakeholders internally and externally to facilitate smooth PO processing and issue resolution.
• Maintain up-to-date and accurate records/logs of PO dispatch activities and ServiceNow ticket correspondences.
• Identify process improvement opportunities and elevate priority issues with appropriate follow-up.
• Develop an understanding of the business environment in which JLL operates.
• Proactively develop and maintain effective internal relationships to facilitate the achievement of business goals.
• Work with internal stakeholders to achieve value-based outcomes and minimize risk to JLL.
• Support ad-hoc projects as required.

Performance Objectives

• Provide support to our Procurement team across all regions.
• Ability to monitor and deliver timely responses to meet business demands.
• Able to manage multiple competing priorities with a high-level attention to detail.
• Sense of urgency, self-starter.
• Ability to communicate effectively with suppliers, internal customers, management, and peers.
• Maintain up-to-date and accurate records/logs of correspondences and documentation.
• Identify and elevate priority issues, follow-up where necessary.
• Support ad-hoc projects.

Key Skills

• Personal Effectiveness: Sets targets for self, and monitors and manages own performance with guidance from direct supervisor Monitors progress against own performance measures and achieves results with regular consultation from direct supervisor
• Decision Making: Makes suggestions for solutions that resolve problems or improve operations Actively searches out improvement opportunities and implements them after consulting on strategy and options with direct supervisor
• Relationship Building: Conducts open, collaborative relations with superiors, peers, and clients Gains respect of JLL people and clients Ability to manage and see links across a diverse range of activities
• Communication: Communicates effectively with superiors, peers, and clients Listens effectively and communicates through actions and example Strong communications and relationship skills with the ability to relate to, understand, and command respect from subject matter experts Well-developed internal consulting skills, displaying strong analytical thinking and problem-solving ability
• Technical & Functional Skills: Work experience as a customer support professional who can handle both call and email requests Good interpersonal skills to manage diverse range of service providers, client representatives, and JLL stakeholders A good eye for detail Sound written and oral communication skills, and the capacity to deal with ambiguity and complex problems Demonstrated ability to manage multiple deliverables daily Demonstrated ability to prioritize work within tight deadlines Proficient in MS Office skills, skilled in MS Excel, analytical and reporting skills Experience with ServiceNow or similar ticketing systems is highly desirable

Location: On-site –Taguig, Philippines

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.