Analyst, CS Compliance & Risk Management

PowerToFly; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Visa seeks a Case Investigations & Enforcement specialist to join our global team. The role centers on enforcing rules, conducting risk investigations, and producing analyses to improve compliance across Visa programs.

You will coordinate with regional risk teams, work with clients and Sales/CS to ensure understanding and adherence, and escalate issues to senior management as needed. This is an in-office role with cross-time-zone collaboration.

Qualifications

• 2+ years work experience with a Bachelor’s or advanced degree
• 5+ years preferred in customer support, payments, banking, audit or compliance
• Fluent English, written and spoken; multi-lingual a plus
• Knowledge of auditing and compliance procedures
• Proficient in MS Word/Excel/PowerPoint/Outlook

Responsibilities

• Monitor, investigate and validate client compliance status
• Develop reports and data analyses to measure program value
• Coordinate with Risk teams and escalate to senior management as needed
• Negotiate compliance action plans with clients within regulatory framework
• Provide interpretations of rules and respond to inquiries
• Support development of annual compliance strategy and plans
• Collaborate with Sales/CS to ensure client understanding and compliance

Skills

Fluent English

Analytical skills

Project management

Communication skills

Negotiation skills

Cross-time-zone collaboration

Industry knowledge: payments

Written communication

Multilingual capability

Education

Bachelor’s degree or equivalent

Advanced degree (MBA/JD/MD/PhD) preferred

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The role of the Case Investigations & Enforcement team is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Rules enforcement and Risk investigations, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for proactively investigating and enforcing Visa Rule violations as well as developing reports and detailed data analyses to measure the success and value of the compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The role works on smaller projects under supervision. The compliance issues are not typically complex but may require understanding of other job functions. May delegate tasks and review others' work products for less complex projects within the job function and communicate with contacts typically within the vertical.

Essential Functions:

The role will ensure that clients are compliant to the rules; monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to investigate potential rules violations and assist the regional Risk teams in bringing Clients into compliance with proactive compliance program rules. The role may also assist in negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.

The role is responsible and accountable for:

• Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective and negotiated action with the Clients to bring them into compliance.
• Creating analysis of transaction data and various websites research to identify non-compliant activity or trends.
• Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes, escalating where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Providing prompt, accurate responses to questions about Visa Rules requirement violations.
• Ensuring all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally.
• Participating in the development and execution of activities and programs aimed at improving Client and/or internal satisfaction.
• Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
• Interacting with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding and compliance with the Visa Rules
• Execution of the Rules and Compliance procedures, as developed and updated over time as the function progresses
• Management of multiple compliance actions with Business Function owners at any one-time prioritizing
• Assist in the definition and creation of yearly strategy and plans to support the relevant compliance programs
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and / or proposed Client or Merchant activities, and as a full project team member for assigned projects as required.
• Capable of working independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support to teams and clients worldwide.

Visarequiresat least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Bachelor’s degree or equivalent experience. Requires a minimum of 5 years’ experience in a customer support role in financial services, payment card, banking, audit, or compliance is required.
• Fluent English speaker and writer; multi-lingual capability is a plus
• Knowledge of general auditing and compliance procedures and functions
• Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook
• Good writing, editorial and authoring skills to convey complex topics in “Plain English”
• Excellent attention to detail in developing compliance plans
• Strong analytical and reporting skills
• Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skills
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions
• Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level
• Ability to set priorities and manage expectations, and work both as part of a team and independently
• Respond resourcefully to new priorities and challenges
• Be action orientated and be prepared to act responsibly with limited information
• Continually attain industry knowledge, practices, concepts and strategies
• Demonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network or Visa rules.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.