Analyst

GSS HR Solutions Private Limted; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

GSS HR Solutions Private Limted is seeking an Analyst to bridge business objectives with technology solutions in Manila. The role encompasses two profiles: Business Analyst focusing on processes and stakeholder engagement, and IT Analyst concentrating on technical design and system optimization.

Both profiles share responsibilities in requirements gathering, documentation, testing support, and adoption facilitation.

Qualifications

• Experience gathering and translating business requirements into actionable specs.
• Collaborative work with program managers, solution architects, and business owners.
• Experience in testing strategies including UAT and validation.
• Familiarity with .NET/C# apps, REST APIs, and CI/CD pipelines.

Responsibilities

• Gather and document requirements from business stakeholders.
• Translate needs into detailed specs and user stories.
• Support testing, QA, and regression testing activities.
• Facilitate adoption and training for end users and teams.
• Act as a primary contact for application-related incidents and escalation.

Skills

Strong communication

Distributed teamwork

Problem-solving

Stakeholder alignment

Tools

.NET/C#

REST APIs

CI/CD

Job description

The Analyst acts as a strategic liaison between business objectives and technology solutions, ensuring that processes, systems, and stakeholder needs are aligned to deliver measurable value.

This role encompasses two primary profiles:

• Business Analyst: Focuses on business processes, stakeholder engagement, and translating business needs into actionable requirements. Works closely with program managers, solution architects, and business owners to optimize workflows and enable effective decision-making.
• IT Analyst: Concentrates on technical solution design, integration, and system optimization. Collaborates primarily with tech leads, digital delivery teams, and IT support groups to ensure robust, scalable, and secure technology implementations.

Both profiles share core responsibilities such as requirements gathering, documentation, testing support, and facilitating adoption. However, they differ in their depth of technical versus business expertise and stakeholder interaction patterns.

Provides technical support and troubleshooting for internally developed software applications and vendor software products. This includes diagnosing and resolving system issues, assisting users with application functionality, and collaborating with other engineering teams to maintain system stability and performance.

The role serves as a key contact for resolving application-related incidents and ensuring continuity of business operations.

SKILLS REQUIREMENTS

Soft Skills:

• Strong communication across technical and business stakeholders
• Ability to work across distributed teams
• Problem-solving and analytical thinking
• Collaboration and stakeholder alignment

Technical Skills:

• Strong experience working with: .NET / C# applications
• REST APIs and integration patterns

Familiarity with:

• CI/CD pipelines and automation

Testing & Quality Engineering:

• Define and implement end-to-end testing strategy covering unit, functional, and regression testing
• Design and execute functional and end-to-end test scenarios aligned with business workflows
• Build and maintain regression test suites; prioritize critical scenarios to ensure system stability post-change
• Drive test automation and integrate testing into CI/CD pipelines
• Ensure comprehensive validation and quality gates prior to release and UAT handover
• Manage Business → UAT Testing, Validation, and Sign-off

If you are interested in this opportunity, or if you know someone who would be a good fit for this role, please feel free to apply or share their profile.