Airline Support Agent — Customer Care in a Fast-Paced Ops Environment

Telesys BPO; Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer service outsourcing company is seeking an Airline Support Agent to join its team in Metro Manila. This full-time role involves serving as the first point of contact for customers, handling inquiries, and delivering excellent service. Ideal candidates will have strong communication skills, and the position offers a competitive salary along with benefits. Opportunities for promotion and career development are available.

Benefits

Competitive salary with performance-based incentives

HMO & dental benefits

Paid vacation and sick leave

Opportunities for promotion and career development

Wellness programs and exclusive employee discounts

Diverse, inclusive, and supportive workplace

Qualifications

• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced, high-volume call environment.
• Open to applicants with or without BPO experience.

Responsibilities

• Serve as the first point of contact for customers.
• Handle inquiries and resolve concerns.
• Deliver top-tier service with every interaction.

Skills

Strong communication skills

Customer service experience

Ability to work in a fast-paced environment

Education

High School graduate (college level or degree)

Job description

A customer service outsourcing company is seeking an Airline Support Agent to join its team in Metro Manila. This full-time role involves serving as the first point of contact for customers, handling inquiries, and delivering excellent service. Ideal candidates will have strong communication skills, and the position offers a competitive salary along with benefits. Opportunities for promotion and career development are available.