AI Learning & Development Specialist

KDCI Outsourcing; Pasig; On-site; PHP 446,400 - 725,400; Full time

Job summary

KDCI Outsourcing is seeking an AI Trainer to design and deliver training programs that enable new hires and current staff to effectively use AI tools. The role blends hands-on AI proficiency with strong training and facilitation to develop onboarding programs, run workshops, assess learner readiness, and continuously improve curricula based on outcomes.

Responsibilities span curriculum design, live and self-paced delivery, external vendor collaboration, curriculum iteration, and

Qualifications

• 3–5 years of experience in training, instructional design, or L&D.
• Hands-on proficiency with AI tools and ability to demonstrate real-world workflows.
• Strong communication and facilitation for in-person and virtual sessions.
• Translate AI concepts into clear, actionable training content for non-technical learners.
• Experience designing training materials, assessments, and onboarding programs.

Responsibilities

• Design onboarding and upskilling curricula covering AI tool usage and workflows.
• Translate evolving AI capabilities into role-specific training modules.
• Develop assessments and certification checkpoints to measure readiness.
• Facilitate live and self-paced training sessions for new hires and existing staff.
• Conduct hands-on workshops on AI tools for recruitment, client delivery, and internal ops.
• Collaborate with external vendors to enhance the internal AI curriculum.
• Iterate curriculum based on outcomes, feedback, and AI tool updates.
• Maintain training knowledge base and standard operating procedures for AI usage.

Skills

Training design

Facilitation

AI tool proficiency

Curriculum development

Communication

Instructional coaching

Education

Bachelor's degree in Education, HR, Communications, IT, or related field

Tools

ChatGPT

Claude

Copilot

Job description

Job Summary

KDCI Outsourcing is looking for an AI Trainer to design and deliver training programs that enable new hires and existing employees to effectively use AI tools. This role combines hands-on AI proficiency with strong training and facilitation skills to develop onboarding programs, conduct workshops, assess learner readiness, and continuously improve training curricula based on operational needs and learning outcomes.

Key ResponsibilitiesCurriculum Design & Development

• Design structured onboarding and upskilling curricula covering AI tool usage, prompt techniques, and AI-assisted workflows relevant to KDCI's service lines.


• Translate evolving AI capabilities into clear, role‑specific training modules.


• Develop assessments, exercises, and certification checkpoints to measure trainee readiness.

Training Delivery

• Facilitate live and self‑paced training sessions for new hires and existing employees.


• Conduct hands‑on workshops covering AI tools relevant to recruitment, client delivery, and internal operations.


• Coach individuals and small groups to address skill gaps identified during training or performance reviews.

External Partner Collaboration

• Collaborate with third‑party AI tool vendors, platform providers, and training partners to enhance KDCI's internal AI curriculum.


• Evaluate external courses, certifications, and training resources, and incorporate relevant content into KDCI's learning programs.


• Coordinate vendor‑led training sessions and workshops when specialized expertise is required beyond internal capabilities.

Curriculum Iteration & Quality

• Collect and analyze training outcomes, including assessment scores, on-the-job performance, and participant feedback, to continuously improve the curriculum.


• Stay current with AI tool updates and revise training content as needed.


• Partner with team leads to identify emerging skill gaps and develop targeted learning interventions.

Documentation & Enablement

• Maintain a training knowledge base, including user guides, quick‑reference materials, and recorded training sessions.


• Document standard operating procedures for AI tool usage across teams.


• Support onboarding logistics and training calendar planning.

Job RequirementsRequired Qualifications

• 3–5 years of experience in training, instructional design, learning and development, or a closely related role.


• Hands‑on, practical proficiency with common AI tools such as ChatGPT, Claude, Copilot, or similar platforms, with the ability to demonstrate real‑world workflows rather than simply explain them.


• Strong communication and facilitation skills, with experience conducting both in‑person and virtual training sessions.


• Ability to translate technical or abstract AI concepts into clear, actionable training content for non‑technical learners.


• Experience designing training materials, assessments, or onboarding programs from the ground up.


• Bachelor's degree in Education, Human Resources, Communications, Information Technology, or a related field, or equivalent practical experience.

Preferred Qualifications

• Background in BPO, outsourcing, or shared services training environments.


• Experience using Learning Management Systems (LMS) and instructional design tools.


• Certification in instructional design (e.g., ATD, CPLP) or relevant AI coursework or certifications.


• Familiarity with adult learning principles and competency‑based training design.


• Experience coordinating with external training vendors or learning partners.