AI Prompt Engineer

MCI Careers; Philippines; On-site; PHP 1,004,400 - 1,227,600; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth opportunities

Performance and loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI Careers in the Philippines is looking for a creative and analytical Prompt Engineer. This role involves designing, testing, and refining prompts that guide generative AI models for better outputs. Candidates should have a relevant bachelor’s degree and experience with generative AI tools. The company offers competitive compensation and a range of benefits including HMO coverage, performance bonuses, and opportunities for growth. Join a dynamic team that values creativity and problem-solving in a vibrant work environment.

Qualifications

• Strong analytical and problem-solving skills required.
• Familiarity with large language models and NLP concepts preferred.
• Experience with generative AI tools necessary.

Responsibilities

• Create clear, concise, and context-rich prompts.
• Optimize and test prompt variations for improved AI performance.
• Collaborate with product managers and developers.

Skills

Analytical and problem-solving skills

Attention to detail

Familiarity with NLP concepts

Excellent written and verbal communication skills

Creativity in problem-solving

Education

Bachelor’s degree in Computer Science, Data Analytics, Information Technology, Linguistics, Communication, or Psychology

Tools

OpenAI’s GPT

Python

JavaScript

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are seeking acreative, analytical, and detail-oriented Prompt Engineer to design, test, and refine text-based instructions (prompts) that guide generative AI models in producing accurate, relevant, and useful outputs. This role bridges the gap between human intent and machine capabilities, helping AI systems understand and respond effectively to real-world tasks from writing and coding to customer support and product descriptions.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Prompt Design: Create clear, concise, and context-rich prompts to elicit specific and high-quality responses from AI systems.
• Optimization & Testing: Experiment with prompt variations to improve AI performance, accuracy, and relevance across different use cases.
• AI Understanding: Tailor prompts based on the capabilities and limitations of various generative AI models.
• Collaboration: Work with product managers, developers, and data scientists to integrate prompt engineering into practical applications.
• Documentation: Develop prompt libraries, usage guidelines, and best practices for internal and external teams.
• Monitoring & Feedback: Evaluate AI outputs for tone, usefulness, and alignment with user intent, and iterate based on findings.
• Research: Stay informed on advancements in prompt engineering, NLP, and generative AI technologies.

CANDIDATE QUALIFICATIONS

• Bachelor’s degree in Computer Science, Data Analytics, Information Technology, or related fields. Degrees in Linguistics, Communication, or Psychology are also valued.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Familiarity with large language models (LLMs) and natural language processing (NLP) concepts.
• Experience with generative AI tools (e.g., OpenAI’s GPT, Anthropic Claude, Google Gemini).
• Basic programming knowledge (e.g., Python, JavaScript) preferred.
• Experience with version control tools.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced, evolving environment.
• Creativity in approaching problem-solving and optimizing AI-driven outputs.

COMPENSATION DETAILS

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

• Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.