AI Process Specialist & Proofreader

XtendOps; Iloilo City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading process optimization firm in the Philippines seeks a Process Specialist (AI Context Engineer) / Proofreader. This role involves documenting and optimizing customer journeys into AI-ready formats, ensuring process accuracy through collaboration with AI Engineers. Ideal candidates have strong analytical skills, experience in process improvement, and are proficient in various documentation tools. Competitive compensation offered.

Qualifications

• 2+ years in Process Improvement, Business Analysis, or CX Workflow Design.
• Experience in AI Automation, BPO Operations, or Digital Transformation.
• Familiarity with AI Ops or SmartAgent training.

Responsibilities

• Map customer and operational processes into AI Journey Templates.
• Identify friction points and opportunities for automation.
• Collaborate with AI Builders to define requirements.

Skills

Analytical skills

Process mapping expertise

Proficiency in visual documentation tools

Google Workspace proficiency

Written communication skills

Attention to detail

Tools

Figma

Lucidchart

Miro

Draw.io

Job description

A leading process optimization firm in the Philippines seeks a Process Specialist (AI Context Engineer) / Proofreader. This role involves documenting and optimizing customer journeys into AI-ready formats, ensuring process accuracy through collaboration with AI Engineers. Ideal candidates have strong analytical skills, experience in process improvement, and are proficient in various documentation tools. Competitive compensation offered.