Agent

iQor (Philippines), Inc.; Iligan; On-site; PHP 167,000 - 257,000; Full time

Job summary

iQor (Philippines), Inc. is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone.

You will handle high volumes of inbound and outbound calls, listen to customers, address inquiries, and provide accurate responses while maintaining a positive caller experience. Responsibilities include greeting customers, building relationships, meeting metrics, achieving first call resolution, and educating customers

Qualifications

• Experience in customer service in a call center or retail environment.
• Ability to work independently and as part of a team.
• Strong problem solving skills.
• Maintain accuracy and production standards.
• Predictable, consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and team members on trust and reliability.
• Aim to meet call center metrics while delivering excellent service.
• Meet productivity and quality standards for the department.
• Strive for first call resolution and own customer needs.
• Follow instructions for one-call customer resolution.
• Deliver amazing service through timely resolution of inquiries.
• Educate customers about clients' products and services.

Skills

Customer service experience

Empathy

Teamwork

Problem solving

Attention to detail

Shift flexibility

Education

High school diploma

G.E.D.

Trade/Vocational certificate

Job description

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills Requirements:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Education Requirements:

High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

Consistent attendance is an essential function of the job.