After Sales Technical Support

ACS Premium Solutions Inc.; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading technical solutions provider in Central Visayas is seeking a technician to manage the installation and servicing of large-format printers. The role demands a technical background in Electronics or Mechanical Engineering, effective communication skills, and a willingness to travel frequently for client assignments. Successful candidates will demonstrate independence and strong diagnostic skills under time pressure.

Qualifications

• Experience in servicing large-format printers or industrial machines is preferred.
• Capable of resolving both hardware and software issues on-site under time pressure.
• Must be open to frequent field assignments and client visits.

Responsibilities

• Visit clients to install, maintain, and repair large-format printers and related equipment.
• Diagnose machine problems and provide effective on-site solutions to reduce downtime.
• Conduct regular inspections and maintenance to prevent equipment issues.

Skills

Technical background

Strong diagnostic skills

Independence and communication

Education

Graduate of Electronics, Mechanical Engineering, or related technical course

Job description

Key Responsibilities

• On-site installation and servicing - Visit clients to install, maintain, and repair large-format printers and related equipment.
• Troubleshooting and issue resolution - Diagnose machine problems and provide effective on-site solutions to reduce downtime.
• Preventive maintenance - Conduct regular inspections and maintenance to prevent equipment issues and ensure performance reliability.
• Client Demo and assistance - Educate end users on proper operation, usage, and troubleshooting of machines during client visits.
• Technical reporting - Complete service reports and communicate field findings to the technical support team for proper documentation and follow-up.

Job Qualification

• Technical background - Graduate of Electronics, Mechanical Engineering, or any related technical course.
• Relevant field experience - Experience in servicing large-format printers or industrial machines is preferred.
• Strong diagnostic skills - Capable of resolving both hardware and software issues on-site under time pressure.
• Willingness to travel - Must be open to frequent field assignments and client visits across various locations.
• Independence and communication - Can work with minimal supervision while communicating effectively with clients and internal teams.