Administrative Officer/Insights Executive

Recooty; San Juan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A technology company based in the Philippines is seeking an Insights Executive to transform customer and market data into actionable insights. You will track performance trends, forecast renewals, and identify upsell signals. The ideal candidate has a Bachelor's in Business Analytics and 1-2 years of experience in analytics or customer success support. Strong Excel skills and excellent communication are essential. This position offers opportunities for collaboration and strategic storytelling.

Qualifications

• 1-2 years’ experience in analytics or customer success support.

Responsibilities

• Maintain dashboards tracking renewal status and churn risk.
• Partner with Value Engineering to measure ROI and success outcomes.
• Identify customer, industry, and technology trends that impact renewals.

Skills

Strong Excel

Analytical discipline

Excellent communication

Data storytelling skills

Education

Bachelor’s degree in Business Analytics, Information Systems, or related field

Tools

CRM experience

Job description

Role Overview

The Insights Executive turns customer, renewal, and market data into actionable insights. The role supports Customer Success Managers (CSMs) by tracking performance trends, forecasting renewals, and identifying upsell signals across Appcentric and Infocentric portfolios.

Key Responsibilities

• Renewal Intelligence: Maintain dashboards tracking renewal status, churn risk, and adoption metrics. Generate early warnings for at-risk accounts.
• Value & ROI Tracking: Partner with Value Engineering to measure ROI and success outcomes per account. Build quarterly reports linking customer results to renewal and upsell.
• Trend Analysis: Identify customer, industry, and technology trends that impact renewals or upsell readiness. Develop monthly trend briefs for CS and BD teams.
• Market & Competitive Insights: Monitor procurement cycles, digital priorities, and competitor activities relevant to Centric’s clusters. Provide input to the DG Council.
• Reporting & Forecasting: Produce monthly Customer Success dashboards and predictive renewal forecasts. Maintain accuracy across CRM, Finance, and Delivery data.

Qualifications

• Bachelor’s degree in Business Analytics, Information Systems, or related field.
• 1-2 years’ experience in analytics, customer success support.
• Strong Excel; CRM experience preferred.
• Excellent communication and data storytelling skills.

Core Competencies

• Analytical discipline
• Business insight
• Market awareness
• Collaboration
• Strategic storytelling