Admin Officer

Sharesource; Davao City; Remote; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Remote work

Hybrid office days

Career growth opportunities

Job summary

Sharesource is seeking an organized Admin Officer to provide administrative and coordination support to Registered Nurses and the wider care team from the Philippines. The role covers client case management, budgeting, onboarding, service coordination, billing, and compliance documentation while maintaining accurate records and communicating with clients, families, carers, and providers.

You will handle client inquiries, coordinate with multiple stakeholders, manage onboarding through to service

Qualifications

• Experience as Admin Officer in Australian work environments or similar sectors.
• Strong organizational skills and time management to handle multiple priorities.
• Excellent written and verbal communication with clients and providers.
• Attention to detail and ability to maintain accurate records and compliance documentation.

Responsibilities

• Support active case management including intake, assessments, care plan reviews, and service coordination.
• Prepare and manage client budgets to maximise funding and safety goals.
• Handle high-volume inquiries by phone, email, and online channels from clients and families.
• Coordinate with clients, families, carers, providers, and head office teams.
• Prepare invoices and support billing, expenses, statements, and payroll administration.
• Provide rotating after-hours and holiday on-call support.

Skills

Administrative support

Client coordination

Microsoft Office

Communication

Tools

CRM software

Visual Care/CRM

Job description

About Sharesource

We are a social enterprise dedicated to connecting global opportunities with talented individuals. Currently, we serve Australian clients and aim to empower businesses to thrive by accessing the talent they need worldwide. Our mission is to support individuals in achieving success in their careers while fostering a company culture that embodies our values. https://www.sharesource.com.au/

About Sharesource

We are a social enterprise dedicated to connecting global opportunities with talented individuals. Currently, we serve Australian clients and aim to empower businesses to thrive by accessing the talent they need worldwide. Our mission is to support individuals in achieving success in their careers while fostering a company culture that embodies our values. https://www.sharesource.com.au/

What are we looking for?

We are looking for an organised and proactive

Admin Officer

to provide administrative and coordination support to Registered Nurses and the wider care team. This role involves assisting with client case management, budgeting, onboarding, service coordination, billing, and compliance documentation while maintaining accurate records and communicating with clients, families, carers, and associated providers.

What are you expected to do?

• Support Registered Nurses with active case management, including client screening, intake, assessments, care plan reviews, service coordination, monitoring, advocacy, and transition planning.
• Prepare and manage client budgets to maximise funding and support clients’ safety, health, and personal goals.
• Handle high-volume telephone, email, and online enquiries, including information requests, feedback, and complaints from clients, families, carers, and associated providers.
• Coordinate with clients, families, carers, referral sources, associated providers, head office staff, and internal teams.
• Assess client needs and support the onboarding process through to service delivery.
• Manage and redirect system shift notes to the appropriate recipients.
• Maintain accurate client records, documentation, and compliance requirements in Visual Care/CRM.
• Prepare and send invoices within required timeframes.
• Support billing, client expenses, statements, timesheets, and payroll administration.
• Provide rotating after-hours, weekend, and public holiday on-call support.
• Support associated provider onboarding, referrals, and compliance, ensuring service notes, reports, and delivery confirmations are accurately recorded in the relevant systems.
• Maintain documentation in accordance with organisational policies and legislative requirements.
• Manage competing priorities effectively in a fast-paced environment and work well under pressure.

You’ll Be a Great Fit If

• You have experience working as an Admin Officer in an Australian work environment, preferably in the home aged care or NDIS industry.
• You have strong organisational and time-management skills, with the ability to manage competing priorities.
• You have excellent written and verbal communication skills and can liaise professionally with clients, families, carers, and associated providers.
• You have strong attention to detail and can maintain accurate client records and compliance documentation.
• You are comfortable handling administrative tasks related to client budgets, billing, invoicing, and service coordination.
• You are proficient in Microsoft Office and comfortable learning systems such as Visual Care/CRM.
• You are adaptable, proactive, and comfortable working in a fast-paced environment.

What You Gain Beyond The Role

Remote + Hybrid Flexibility

Enjoy the best of both worlds- collaborative office days when it counts, balanced with the freedom to work from home.

Achieve Work-Life Balance And Flexibility

Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk- it's how we help you perform at your best, without sacrificing life outside of work.

Open Culture

Your voice matters, we encourage proactive communication and fresh ideas.

Supportive Team

From your very first day to every career milestone, we've got your back- with long-term growth and projects you can truly thrive in.

Learn And Grow

Training, coaching, and international opportunities to level up your skills and career

Be part of a B-Corp company

that puts people and planet first while creating meaningful impact.

Please note: This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations.

Why work for Sharesource?

Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, ages, and personalities to live out our diverse culture and make a positive impact on the world!

Our 5 Values

Make a social impact

We balance our work for client teams and for society by constantly making a positive impact.

Be Proactive

We encourage brave thinking and continuous improvement, and drive change through action.

Create Value

We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities.

Be Fair, Open And Honest

We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements.

Add Fun, Passion And Love

We prioritise fun and passion, fostering higher engagement and a positive can-do attitude.

What to Expect in the Process?

You'll go through 3-4 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1-2 conversations with our awesome client. The whole process usually takes 1-2 weeks, but we'll let you know if things need to move quicker.

Our best advice?

Be yourself and enjoy the conversations.

We'll keep you updated every step of the way, and you're always welcome to reach out for updates anytime.

If all goes well, we'll complete reference checks and requirements quickly—so we can get that job offer to you without delay.

We Would Be Grateful If You Have These Already

• Fit to Work/Health Card (Basic 5 employment medical tests)
• NBI Clearance
• Social IDs - PHIC, SSS, HDMF, TIN
• Character references with contact info

At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.