Accounts Coordinator

Jobs360; Angeles; Remote; PHP 600,000 - 800,000; Full time

Job summary

A leading company in the industry is looking for a Customer Liaison in Pampanga, Philippines. The role requires at least 3 years of experience in customer service or account coordination, excellent communication skills, and strong attention to detail. Responsibilities include coordinating shipments, managing relationships with retailers and fabricators, and ensuring compliance with operational standards. Enjoy perks like day 1 HMO coverage and a work-from-home option.

Benefits

Day 1 HMO Coverage

Nightshift schedule

Fixed weekends off

Work-from-home

Employee referral incentives

Qualifications

• At least 3 years in an administrative role or customer service.
• Experience managing multiple stakeholders and projects.
• Familiarity with customer-focused business operations.

Responsibilities

• Represent the company professionally.
• Liaise between retailers, customers, and fabricators.
• Ensure accurate data entry in internal systems.
• Coordinate shipments and oversee project progress.
• Track fabricator performance and manage customer satisfaction.
• Conduct fabricator training.
• Handle warranty inquiries and compliance.
• Monitor inventory accuracy and replenish timely.
• Visit retail partners for onsite training.

Skills

Excellent communication skills

Strong attention to detail

Organizational skills

Multitasking abilities

Customer service mindset

Problem-solving attitude

Education

Post-secondary education preferred

Tools

MS Office

Job description

Roles And Responsibilities

• Represent Caesarstone professionally when interacting with retailers, customers, and fabricators.
• Act as the primary liaison between affiliated retailers, customers, and sub-contracted fabricators.
• Ensure accurate and complete data entry in internal systems (Portal and Oracle).
• Coordinate slab shipments and oversee project progression from order to completion.
• Track fabricator performance, including customer satisfaction and timeline KPIs.
• Conduct fabricator training on program expectations and portal usage.
• Field and resolve warranty inquiries.
• Monitor accounts receivable (AR) and accounts payable (AP) for program compliance.
• Reduce material waste through usage monitoring.
• Handle escalations and complaints with professionalism, including occasional direct communication with end users.
• Ensure inventory accuracy and timely replenishment.
• Travel occasionally to retail partners for onsite training.
• Support evolving responsibilities and take initiative on new tasks as needed.

Required Experience

• At least 3 years in an administrative, customer service, or account coordination role.
• Demonstrated experience managing multiple stakeholders and projects.
• Familiarity with business operations and processes in a customer-focused environment.

Minimum Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail, organization, and multitasking abilities.
• Proficient in MS Office tools.
• Customer service mindset and problem-solving attitude.
• Post-secondary education preferred.
• Ability to read floor plans and perform basic math calculations.

ShoreXtra Perks

• Day 1 HMO Coverage
• Nightshift schedule
• Fixed weekends off
• Work-from-home
• Employee referral incentives (Silver)