Account Team Lead - Australia & Oceania (Makati-based)

Agoda; Manila; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Agoda in Manila is seeking an Account Team Lead to grow Agoda’s accommodation partner network. You will lead a team of Account Executives, coach performance, and drive growth through partnerships.

Use data-driven thinking and AI insights to improve operations, accelerate execution, and align with regional targets while collaborating with cross-functional stakeholders. The ideal candidate has strong English communication, proven leadership in high-volume sales, and a track record of delivering

Qualifications

• Bachelor's degree or higher from top university.
• Minimum 5 years’ experience in operational or execution role.
• Experience in account management, sales, or business development with at least 3 years in a leadership or supervisory role.
• Strong leadership and people management skills, with a track record of coaching and developing high performing teams.
• Analytical and proven track record in using data and AI to drive teams and make decisions and has intellectual curiosity.
• Results-driven and highly organized, with the ability to prioritize effectively and perform under pressure in a fast-paced environment.
• Strong communication, presentation, and interpersonal skills with high emotional intelligence and cross-functional collaboration.

Responsibilities

• Lead, coach, and develop a team of Account Executives, fostering a high-performance, results-driven culture.
• Leverage AI and data-driven thinking to enhance team management and improve operational velocity.
• Contribute to shaping Growth Team Plans, ensuring alignment with regional and country targets.
• Provide constructive feedback and support professional development.
• Identify performance gaps and implement action plans to address them.
• Collaborate with cross-functional stakeholders to align priorities and drive growth.
• Oversee prioritization of daily tasks and monitor results in internal systems.
• Report on team activities and pipelines to senior management.
• Demonstrate leadership in high-volume sales operations and customer engagement.

Skills

BD/AM skills

Leadership

Communication

Data analytics

AI awareness

Sales operations

Education

Bachelor's degree

Job description

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Opportunity

As an Account Team Lead, your key objective will be to grow the coverage and quality of Agoda’s accommodation partner network. You will manage a team that takes care of a large portfolio of emerging accommodation partners and assist in functions at scale.

Responsibilities

• Lead, coach, and develop a team of Account Executives, fostering a high-performance, results-driven, and supportive culture while guiding them to engage accommodation partners effectively, secure promotions, identify growth opportunities, respond to partner needs, and achieve team targets
• Leverage AI and data-driven thinking to enhance team management, improve operational velocity, and generate new ideas that increase execution speed and overall effectiveness. Proactively challenge the status quo, introducing smarter and more efficient ways of working to improve team performance and impact.
• Contribute to shaping the Growth Team’s plans, strategy, and direction, ensuring alignment with regional and country growth targets while remaining agile and able to dynamically pivot strategies to support broader regional priorities and goals.
• Provide constructive feedback – Coach, mentor, motivate and evaluate the performance of the team on a regular basis and support professional development.
• Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success
• Cultivate an environment where team members are empowered and demonstrate a strong sense of ownership and belonging
• Manage project sprints and ensure appropriate processes, plan and execution is delivered
• Collaborate closely with cross-functional stakeholders to align strategic priorities, address operational challenges, optimize execution, and support sustainable growth in line with shared business objectives.
• Oversee the prioritization of team daily tasks, monitor results and track progress in internal systems.
• Report on team activities, pitch pipelines, and results to senior management.
• Demonstrate call center and/or telesales leadership experience, with a deep understanding of high-volume sales operations, effective outreach techniques, and customer engagement best practices.

Qualifications

• Bachelor’s Degree or higher from top university
• Minimum 5 years’ experience working in operational or execution role
• Understands, demonstrates and can coach/train others on BD (business development)/AM (account management) skills
• Experience in account management, sales, or business development, with at least a minimum of 3 years in a leadership or supervisory role
• Strong leadership and people management skills, with a track record of coaching and developing high performing teams
• Analytical and proven track record in using data and AI to drive teams and make decisions and has intellectual curiosity
• Results-driven and highly organized, with the ability to prioritize effectively, drive strong execution, and perform under pressure in a fast-paced, competitive, and rapidly changing environment.
• Strong communication, presentation, and interpersonal skills, with high emotional intelligence and a proven ability to build trusted relationships and effective cross-functional partnerships with stakeholders at all levels.
• Excellent language proficiency in English.

#Manila #Philippines

Discover More About Working At Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.