Account Officer

Card SME Bank Inc. A Thrift Bank; Cebu City; On-site; PHP 279,000 - 446,400; Full time

Job summary

A regional banking institution in Cebu City is looking for a Customer Account Manager. In this role, you will oversee customer accounts, assist with account management, and provide financial advice. The ideal candidate should have a Bachelor’s degree in a relevant field and experience in banking or financial services. Excellent communication and analytical skills are essential. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Proven experience in banking or financial services (preferred).
• Strong understanding of banking products, financial principles, and regulations.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage and oversee customer accounts, ensuring accurate and up-to-date records.
• Assist clients with account opening, closing, and maintenance processes.
• Handle inquiries related to banking products, services, and account management.

Skills

Customer service

Financial analysis

Communication

Problem-solving

Attention to detail

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

Tools

Banking software

MS Office applications

Job description

• Manage and oversee customer accounts, ensuring accurate and up-to-date records.
• Assist clients with account opening, closing, and maintenance processes.
• Handle inquiries related to banking products, services, and account management.
• Process deposits, withdrawals, loans, and other financial transactions.
• Provide financial advice and recommend banking products to meet customer needs.
• Monitor accounts to ensure compliance with banking regulations and policies.
• Assist in resolving customer complaints and account-related issues.
• Conduct credit assessments and evaluate loan applications.
• Prepare account statements and other financial reports as requested by clients.
• Collaborate with other departments to meet sales targets and improve customer service.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Proven experience in banking or financial services (preferred).
• Strong understanding of banking products, financial principles, and regulations.
• Proficiency in banking software and MS Office applications.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• Attention to detail and high levels of accuracy in handling financial data.
• Ability to work under pressure and meet deadlines.
• Ethical behavior and integrity in handling sensitive client information.