Account Management Specialist

MCI; Taguig; Hybrid; PHP 600,000 - 1,100,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth

Rice/clothing/laundry allowances

Performance bonuses

Loyalty bonuses

Employee shuttle services

Company retreats and off-site events

Job summary

MCI is seeking an Account Management Specialist in the Philippines to oversee a portfolio of long-term clients, identify new revenue opportunities, and deliver top-tier service that drives client retention and growth. The role emphasizes strategic account management, cross-functional collaboration, and consistent performance tracking to meet sales targets.

The ideal candidate has 2+ years in account management or B2B sales, with a proven track record in product sales and building lasting client

Qualifications

• 2+ years of experience in account management, B2B sales, or customer success.
• Proven success in physical product sales and account growth.
• Strong history of building and maintaining long-term client relationships.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts and projects simultaneously.
• Strong problem-solving, organizational, and time management abilities.
• Collaborative mindset with the ability to work independently and in teams.

Responsibilities

• Strategize & Execute: Develop and implement account growth plans to meet and exceed sales targets.
• Client Relationship Management: Build, nurture, and maintain strong relationships with key stakeholders.
• Upsell & Cross-Sell: Expand product and service offerings within existing accounts.
• Customer Success: Address client concerns promptly and professionally to ensure satisfaction.
• Performance Tracking: Monitor account metrics and report on sales performance.
• Team Collaboration: Contribute to company-wide initiatives and support cross-functional goals.
• Adapt & Excel: Take on additional responsibilities that support the success of the role and the team.

Skills

Account management

B2B sales

Customer success

Product sales

Relationship building

Communication

Multitasking

Job description

Job Description:

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a results-driven professional with a passion for client success and strategic growth? Join our team as anAccount Management Specialist, where you’ll manage a portfolio of long-term clients, identify new revenue opportunities, and deliver top-tier service that keeps customers coming back.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Strategize & Execute: Develop and implement account growth plans to meet and exceed sales targets.
• Client Relationship Management: Build, nurture, and maintain strong relationships with key stakeholders.
• Upsell & Cross-Sell: Expand product and service offerings within existing accounts.
• Customer Success: Address client concerns promptly and professionally to ensure satisfaction.
• Performance Tracking: Monitor account metrics and report on sales performance.
• Team Collaboration: Contribute to company-wide initiatives and support cross-functional goals.
• Adapt & Excel: Take on additional responsibilities that support the success of the role and the team.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• 2+ years of experiencein account management, B2B sales, or customer success.
• Proven success inphysical product salesand account growth.
• A strong history ofbuilding and maintaining long-term client relationships.
• Excellentcommunication and interpersonal skills.
• Ability tomanage multiple accounts and projectssimultaneously.
• Strongproblem-solving, organizational, and time managementabilities.
• A collaborative mindset with the ability to workindependently and in teams.
• A commitment toexceptional customer service.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent

Rank & File: ₱100,000 coverage

Supervisors/Managers: ₱120,000 coverage

• Dental Coverage

In-house dental assistance worth ₱5,000, giving you easier access to quality care

• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus, more in-office rewards, raffles, recognition gifts, and treats!

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

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The purpose of the above job description is to provide potential candidates with a general overview of the role. Its not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.