Account Care Specialist — Expert Support & Solutions

Relx Plc; Philippines; On-site; PHP 290,000 - 469,000; Full time

Job summary

Relx Plc is seeking an Account Care Agent in the Philippines to provide high-quality voice and digital support for customer account, billing, payment, subscription, renewal, and access-related concerns.

The role requires strong English communication, empathy, problem-solving, and the ability to navigate multiple systems. Training on Boost and Engage practices and collaboration with cross-functional teams will be part of daily activities.

Qualifications

• Bachelor's degree or completed at least 2 years in college (no back subjects/incomplete units).
• 1 year of experience in customer service or similar role preferred.
• Ability to learn enterprise AI tools quickly and apply them to workflows.
• Excellent spoken and written English with strong communication and active listening.

Responsibilities

• Review customer account history and subscription details to determine next steps.
• Resolve billing, payments, and access-related concerns with approved tools and processes.
• Explain account status, options, and required steps clearly to customers.

Skills

English proficiency

Problem solving

Analytical thinking

Communication

Multi-system experience

Education

Bachelor's degree or 2 years college

Tools

AI tools

Job description

Relx Plc is seeking an Account Care Agent in the Philippines to provide high-quality voice and digital support for customer account, billing, payment, subscription, renewal, and access-related concerns.

The role requires strong English communication, empathy, problem-solving, and the ability to navigate multiple systems. Training on Boost and Engage practices and collaboration with cross-functional teams will be part of daily activities.