₱28K + Career Growth Starts Here | Customer Service | TTEC

TTEC; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellness incentives

Tuition reimbursement

PTO (Paid Time Off)

Career development

Inclusive culture

Community involvement

Global learning culture

Job summary

TTEC is hiring a Customer Service Representative for the night shift, onsite at Novaliches, Quezon City. You will handle customer inquiries, research solutions, and provide accurate product knowledge to ensure exceptional service.

The role emphasizes communication skills, problem solving, and customer care within a supportive team environment. Ideal candidates have completed senior high school or some college and possess at least 3 months of BPO experience, with strong business writing and

Qualifications

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Strong verbal communication and business writing skills.
• Recognize, apply, and explain product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Explain product or service knowledge and help customers with their inquiries.

Skills

BPO experience

Great communication

Business writing

Product knowledge

Computer literacy

Education

Senior high / some college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative - Nightshift working onsite in Novaliches,you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Novaliches, Monday to Friday from 10am to 5pm at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Must have at least 3 months of BPO experience

• Great verbal communication and business writing skills

• Recognize, apply, and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.