Team Lead

Third Way Health, Inc.; Miraflores; On-site; PEN 65,000 - 123,000; Full time

Job summary

Third Way Health, Inc. is seeking a full-time Junior Team Lead for the Peru area to manage a diverse team that assists US healthcare providers and patients with inquiries, claims status checks, and provider disputes.

You will drive service quality and process improvements in a fast-paced environment. The role requires a university or associate degree, BPO experience, and excellent English/Spanish communication.

Qualifications

• University or associate degree is required.
• BPO experience is required.
• US healthcare sector experience is preferred, not a medical professional.
• Fluent in English and Spanish; strong written and verbal communication.
• Experience with data collection, analysis and reporting.

Responsibilities

• Lead and guide a diverse team of medical providers and patient support agents.
• Allocate team resources to practices/patients.
• Set and monitor goals and performance measures.
• Measure and evaluate quality of services.
• Ensure patient and provider satisfaction targets are met.
• Support and improve processes, standards and procedures.
• Coordinate training, scheduling, and team performance data.

Skills

BPO experience

Bi-lingual (English/Spanish)

Data collection & analysis

Communication skills

Time management

Customer service

Education

University or Associate degree

Tools

Salesforce Health Cloud

Job description

third way health ( www.thirdway.health ) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

About the position:

We’re looking for a full-time Junior Team Lead for our Team in the Peru area. As the Lead of our Team, you will have the chance to manage a team that helps to improve the healthcare experience in the US for thousands of patients and providers by helping them with their inquiries (incl. claims payment status checks, provider dispute resolution, insurance eligibility verification, etc.). Ideal candidates are passionate about helping patients and providers to have a better healthcare experience and leading a diverse team.

Responsibilities:

• Lead and guide a diverse team of medical providers and patient support agents
• Allocate team resources to practices/patients
• Set and monitor goals and performance measures
• Measure and evaluate the quality of services provided by team
• Ensure member and provider satisfaction results are at the required levels
• Supports and administers process procedures and standards
• Work with the team to develop policies, procedures, and job aids to enable continuous improvement
• Coordinate team-based training, personnel forecasting, peer appraisal, scheduling, interviewing, identification of non-monetary awards, and gathering of team performance statistics

Required skills and qualifications:

• University or associate degree (required)
• BPO Experience (required)
• Expertise in healthcare is required (US healthcare sector experience; does not need to be a nurse or doctor) and experience in customer services
  Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)
• Experience with data collection, analysis, and reporting
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy (experience with Salesforce Health Cloud is a plus)
• Phone skills, including familiarity with complex or multi-line phone systems