Spanish-Speaking Content Review & Community Support Specialist

Cbtalents; A distancia; PEN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A leading content review company is seeking a Spanish-speaking Content Review & Community Support Specialist to maintain a safe digital environment. The role entails handling user inquiries, reviewing reported content, and making decisions based on platform policies. Ideal candidates should have proficiency in Spanish and English, and a desire to contribute to a safer community. This position is remote with relocation support from within the EU and offers a gross monthly salary of €1,045 plus bonuses.

Servicios

Performance bonus up to €160 per month

Relocation package available

Formación

• Up to 1 year of experience in Business Process Outsourcing or customer service is preferred.
• Ability to make sound decisions while following policy guidelines is essential.

Responsabilidades

• Assist users by handling inquiries with empathy and accuracy.
• Investigate and resolve issues reported on the platform.
• Analyze data and identify trends or risks in workflows.

Conocimientos

Native-level Spanish (C2)

Good English communication skills (B2)

Strong interpersonal and communication skills

High attention to detail

Empathy and emotional resilience

Descripción del empleo

Spanish-Speaking Content Review & Community Sup...

Location:anywhere in Greece
Work Model: remote
Schedule: MondaySunday, rotating shifts between 07:0022:00
Language: Spanish (C2) + English (B2)
Training: 1 week (paid)
Visa Support: Not provided
Relocation: Provided for candidates relocating from within the EU
Employment Type: Full-time

About the Role

We are seeking a Spanish-speaking Content Review & Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies.

You will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience.

Key Responsibilities

Assist users by handling inquiries with empathy, accuracy, and timely responses

Stay informed about platform products, community standards, and policy updates

Make balanced, well-reasoned decisions based on established guidelines

Investigate and resolve issues reported on the platform (account support, policy concerns, abusive content review)

Enforce platform Terms of Use by monitoring reports of potential policy abuse

Analyze data and identify trends, inefficiencies, or risks in workflows

Provide high-quality written and verbal support

Escalate sensitive cases to the appropriate teams

Use market-specific insights to improve user support processes

Maintain cultural awareness of the region you support, ensuring consistent and fair policy application

Language Requirements:

Native-level Spanish (C2)

Good English communication skills (B2 or approved equivalent test result)

Analytical Skills:

Ability to follow reasoning and analytical testing standards (minimum score based on internal assessment)

Experience:

Up to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred)

High cultural awareness regarding the supported market/region

Department Workstreams

You may be assigned to one of several workflow areas, such as:

Business Integrity (moderately sensitive content)

Content Moderation (including reviewing images, ads, videos, and comments)

Intellectual Property Review

User Support (chat/email)

Policy Enforcement & Operations

Product Operations (gathering training data, reviewing videos, etc.)

Gross monthly salary: 1,045

Performance bonus: Up to 160 per month

Agency contract: Yes

Brand use: No

Relocation Package (for eligible candidates)

Flight ticket (within the EU)

Airport pickup

Work-from-home conditions:

If relocating: WFH location is Athens

If local: WFH can be anywhere within Greece

Accepted Documents

Full-purpose or Specific-purpose work permit card

Certificate of Protection (refugees)

Strong interpersonal and communication skills

High attention to detail

Empathy and emotional resilience

Ability to make sound decisions while following policy guidelines

Comfort working with potentially sensitive content

Motivation to contribute to a safer online community