Service Advisor

at; Osterreich; Presencial; PEN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A family-owned automotive dealership in Loreto, Peru is seeking a dedicated Service Advisor. The ideal candidate will have strong team leadership skills and a commitment to service quality. Responsibilities include managing service warranties, improving service KPIs, and ensuring customer satisfaction. This role offers a permanent full-time position, a competitive salary based on experience, company vehicle, and additional benefits including bonuses and professional development opportunities.

Servicios

Competitive salary

Bonus structure

Company vehicle

Ongoing professional development

Dealership discounts

Formación

• Strong focus on delivering high quality services.
• Ability to work in a high-volume environment.
• History of success in service advisory roles.

Responsabilidades

• Completing service advisor duties to support growth.
• Managing service warranties and customer concerns.
• Measuring and improving service KPIs.

Conocimientos

Team leadership skills

Professionalism

Service quality focus

Pentana Dealer Management experience

Descripción del empleo

Add expected salary to your profile for insights

NorthEast Motor Group includes North East Mitsubishi, Adelaide City Mahindra and is also one of the largest used vehicle suppliers in Adelaide.

We are proud to be a SA family‑owned business for over 40 years and run by an owner who has built a strong local business with over sixty employees.

Our company is dedicated to delivering our guests premium service experiences every time they interact with our team.

About the role

Our people are our most valued asset, and we seek exceptional people who are both passionate and committed to providing quality delivery for our customers.

An opportunity exists for an ambitious, experienced Service Advisor to join our team and help grow the service business to record levels.

To be successful in this role, you will demonstrate a history of success in:

Excellent team and leadership skills

A high level of professionalism and personal presentation

Strong focus on delivering high quality services

Pentana Dealer Management experience will be highly regarded

Our dealership has a high retention rate of both staff and customers, so we're looking for someone who is committed to maintaining our reputation as an employer and dealer of choice in the area.

It is essential that you can perform in a high-volume environment and consistently meet the expected planning, targets and timeframes required for smooth customer delivery.

You will work closely with the Service Manager to ensure sustained focus on service & delivery.

Duties & Responsibilities

Completing service advisor duties to continue the growth we are currently experiencing

Managing service warranties

Working closely with the manufacturers' expectations and requirements

Measuring, monitoring and improving various service KPIs

Driving upselling and identifying new opportunities for growth

Working closely with the Service Advisor team and Workshop Foreman to ensure great service and sales

Managing incoming work and maximising efficiency, productivity & charging efficiency

Stepping in and resolving customer concerns if they are escalated to your level

Communicating effectively with the team and management to ensure the right service is provided to our loyal customers

Cross skilling in all service advisor tasks, including: phone duties, warranty work, delivery co‑ordination, dealer management system utilisation, workshop communication

In return we will provide you with

• Remuneration and benefits, including an attractive salary, will be commensurate with experience
• Bonus structure in place with set KPI’s
• A permanent full‑time position with the financial security of a substantial, well‑established Company
• 5 day working week – Monday to Friday
• Company Vehicle
• Ongoing professional development internally and with our IT & Manufacturing partners
• A collaborative team environment that values excellence and is committed to customer care
• Access to dealership discounts including New and Used vehicles, Servicing, Parts, Insurances, and Finance

Apply now

Ensure that you update your resume. Make sure you include details about your work experience and qualifications and send it through by pressing the APPLY NOW button.

Keep your phone on as if your skills and experience match our requirements, we will be in touch to ask you in for an interview.

Unlock job insights

AI Job match analysis Salary match Number of applicants

Your application will include the following questions:

• Which of the following dealer management software do you have experience using?
• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a service adviser?
• Do you have a current Australian driver's licence?
• How much notice are you required to give your current employer?