Senior Quality Evaluator - Contact Center

Concentrix - CA; Lima Metropolitana; Presencial; PEN 35,000 - 50,000; Jornada completa

Descripción de la vacante

A leading customer service provider in Lima is seeking a Sr Quality Evaluator to monitor and evaluate customer interactions such as calls, emails, and chats. This role is crucial for maintaining quality standards and providing insights to enhance program performance. The ideal candidate will have experience in quality evaluation and a strong understanding of client services. This position is full-time and located in Lima.

Formación

• Proven experience in quality evaluation and monitoring.
• Strong understanding of client products and services.
• Ability to work under pressure and meet productivity targets.

Responsabilidades

• Monitor and evaluate inbound and outbound calls.
• Report results to Business stakeholders.
• Participate in calibration sessions for scoring consistency.

Descripción del empleo

A leading customer service provider in Lima is seeking a Sr Quality Evaluator to monitor and evaluate customer interactions such as calls, emails, and chats. This role is crucial for maintaining quality standards and providing insights to enhance program performance. The ideal candidate will have experience in quality evaluation and a strong understanding of client services. This position is full-time and located in Lima.