Senior Business Process Consultant

Cognizant; Pueblo Libre; Remote; PEN 206,000 - 309,000; Full time

Job summary

Cognizant is seeking a Senior Business Process Consultant to help clients optimize processes and accelerate transformation using ServiceNow. You will lead assessments, design, and workshops with stakeholders across industries, aligning business objectives with capabilities.

The role is remote for-qualified applicants in Bogotá, Colombia, with flexibility and a focus on continuous improvement, governance, and measurable outcomes.

Qualifications

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
• 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
• 3+ years of hands-on experience working with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Business Process for Implementation certification.
• ITIL v3 or ITIL 4 certification.
• Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
• Strong understanding of process design, governance, continuous improvement methodologies, and performance measurement.
• Excellent communication, facilitation, presentation, and client-facing consulting skills.

Responsibilities

• Lead process assessment, design, and optimization initiatives for clients across diverse industries.
• Gather, analyze, and document business and functional requirements to support solution design and implementation.
• Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
• Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
• Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.

Skills

Business process analysis

Process improvement

Stakeholder facilitation

Client-facing consulting

Communication

Education

Bachelor's degree

Tools

ServiceNow

Visio

Microsoft Excel

Job description

About The Role

As a Senior Business Process Consultant, you will make an impact by helping clients optimize business processes, improve operational efficiency, and accelerate transformation initiatives through industry best practices and ServiceNow solutions. You will be a valued member of the Services team and work collaboratively with clients, delivery teams, process owners, technical consultants, and business development stakeholders to deliver meaningful business outcomes.

In This Role, You Will

• Lead process assessment, design, and optimization initiatives for clients across diverse industries.
• Gather, analyze, and document business and functional requirements to support solution design and implementation.
• Develop process maturity roadmaps and recommendations that drive operational excellence and continuous improvement.
• Facilitate workshops, stakeholder meetings, demos, and advisory sessions to align business objectives with ServiceNow capabilities.
• Support pre-sales activities by contributing to solution design, estimations, proposals, and client presentations.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants residing in Bogotá, Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Bachelor's degree in Information Technology, Engineering, Computer Science, Business, or a related field.
• 5+ years of experience in business process analysis, process improvement, or process transformation initiatives.
• 3+ years of hands‑on experience working with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Business Process for Implementation certification.
• ITIL v3 or ITIL 4 certification.
• Experience gathering requirements, leading stakeholder discussions, and translating business needs into actionable solutions.
• Strong understanding of process design, process governance, continuous improvement methodologies, and performance measurement.
• Excellent communication, facilitation, presentation, and client‑facing consulting skills.

These will help you stand out

• CPDE (Certified Process Design Engineer) or equivalent certification.
• ServiceNow Certified Implementation Specialist (CIS) certifications.
• Six Sigma certification and experience with Lean process methodologies.
• Agile or Scrum experience.
• Change management expertise, including Prosci certification.
• TOGAF certification or enterprise architecture exposure.
• Experience creating process maps, wireframes, user journeys, and business process documentation using tools such as Visio.
• Strong data analysis and reporting capabilities using Microsoft Excel and other reporting solutions.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.