San Isidro Canales escritos

cnx; Lima Metropolitana; Presencial; PEN 61.000 - 102.000; Jornada completa

Descripción de la vacante

cnx in Peru seeks an Advisor I, Sales to interface with customers via inbound/outbound calls and the Internet to sell basic products and services. You will process orders, provide information, sell client products, and give basic customer service support.

You will achieve sales targets, use scripts to determine needs, and maintain knowledge of products, pricing, and promotions while delivering quality service to meet KPIs.

Formación

• High school diploma with three to six months of sales experience preferred.
• Courteous with strong customer service orientation.
• Strong communication and negotiation skills required.
• Ability to communicate clearly, both written and verbal.
• multitasking ability and adaptability to changes.

Responsabilidades

• Achieve specific sales targets and maximize sale opportunities on each call.
• Use script and probing techniques to identify customer needs and offer appropriate products or services.
• Maintain knowledge of products, pricing, promotions, and procedures.
• Ensure service meets contractual sales goals and KPIs.
• Greet customers in a courteous, friendly, and professional manner.
• Listen to customer needs, demonstrate empathy, and build rapport.
• Clarify requirements and use tools to provide resolution.
• Prepare complete and accurate work and note accounts as required.
• Participate in activities to improve customer satisfaction and sales performance.
• Answer billing questions by explaining components of customer accounts.

Conocimientos

Strong communication

Negotiation skills

Customer service orientation

Team collaboration

Basic computer skills

Educación

High school diploma

Descripción del empleo

Job Title:

San Isidro Canales escritos

Job Description

The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support.

Essential Functions/Core Responsibilities

• Achieve specific sales targets and maximizing sale opportunities on each and every call
• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
• Maintain broad knowledge of products, pricing, promotions, and procedures
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and sales performance
• Answer billing questions by talking through components of customer accounts

Candidate Profile

• High school diploma with three to six months of sales experience preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Ability to effectively communicate, both written and verbally
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Basic computer navigation skills and PC Knowledge
• Tolerance for repetitive work in a fast paced environment
• Ability to work as a team member, as well as independently
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

GERMANY

This job description does not apply to employees in Germany.

UNITED KINGDOM

EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• High school diploma with zero to six months of sales experience preferred
• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skillsShould be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PER Lima - Avenida El Camino Real N195 Calle Santa Luisa

Language Requirements

Spanish (Required)