Sales and Client Services Manager

at; Osterreich; Presencial; PEN 145,000 - 170,000; Jornada completa

Descripción de la vacante

A leading flexible workspace provider is seeking a Sales and Client Services Manager in Peru to drive sales and maximize revenue while ensuring excellent client experiences. Key responsibilities include leasing office spaces, managing operational processes, and building strong client relationships. Ideal candidates will have a relevant degree and significant experience in the flexible workspace industry. The role offers a competitive salary and opportunities for career development in a dynamic environment.

Servicios

Competitive salary

Performance incentives

Career growth opportunities

Formación

• 5 years of experience in a flexible workspace or serviced office industry.
• Proven track record in sales management.
• Excellent communication skills.

Responsabilidades

• Drive sales of workspaces and technology services.
• Manage building maintenance and facility issues.
• Monitor and manage financial performance.

Conocimientos

Sales experience

Client relationship management

Communication skills

Problem-solving skills

Educación

Degree or diploma in Business, Sales, Marketing, Communications

Descripción del empleo

Job Title: Sales and Client Services Manager – Figari Australia

Responsible to: Chief Officer – Growth and Innovation

Position Objectives:

The Sales and Client Services Manager is primarily responsible for driving sales of available workspaces and technology services at the Centre to ensure full occupancy and maximize revenue, while delivering exceptional client experience. This role develops and implements client service strategies that increase sales and maintains a positive experience for all clients.

Additionally, this role provides support in strategic initiatives, sales planning, and client service programs. It also contributes to the smooth operation and financial performance of the Centre by maintaining centre occupancy, optimizing operational processes, and improving overall efficiency.

The Manager is responsible for leasing their home Centre (Collins Square) and any other local centres requiring leasing support, as well as promoting and selling technology solutions and services offered by the company.

Key Responsibilities:

Sales, Leasing, and Technology Services

• Lease vacant or upcoming office spaces, coworking packages, virtual offices, and meeting rooms.
• Identify and sell technology services to clients, including IT solutions, connectivity, and workspace-related tech offerings.
• Build and maintain strong relationships with brokers, referral partners, and technology vendors.
• Develop and implement marketing initiatives to support sales strategies for both office space and technology services.
• Handle contract administration tasks required to complete the sales process.
• Onboard and introduce all new tenants to the Centre, ensuring proper setup of technology solutions.
• Conduct sales tours and follow up on prospective clients.
• Build relationships with clients to anticipate and meet their needs, including technology requirements.
• Create strategies to deliver exceptional client experience.
• Develop and implement client service protocols.
• Resolve complex client issues professionally, including service‑related concerns.
• Maintain records and documentation of client interactions for continuous improvement.
• Prepare monthly and quarterly reports to monitor KPIs and identify areas for improvement.

Operations

• Manage building maintenance, repairs, and facility‑related issues.
• Ensure the office environment is maintained to high standards, including cleaning and presentation.
• Coordinate administrative activities and prioritize workloads.
• Develop and maintain administrative systems and procedures.
• Act as primary contact for IT and internet‑related issues, supporting clients' technology needs.
• Support other staff roles as needed during absences or peak periods.
• Prepare reports, file notes, and client requirements prior to appointments.
• Assist Finance with queries and payment processing.
• Oversee office setups, including furniture arrangement, phone/internet programming, security cards, and parking coordination.

Finance and KPI Management

• Monitor and manage outstanding accounts and debtors.
• Maintain maximum occupancy and revenue generation for the Centre.
• Ensure all chargeable items, including technology services, meet profitability targets.
• Provide accurate and timely invoicing.
• Contribute to meeting overall Centre and business financial targets.
• Establish and maintain strong client relationships.
• Represent the Centre at networking events, breakfasts, and corporate functions.
• Respond promptly to client queries and complaints.
• Maintain high levels of client retention.

Reporting

• Submit weekly sales reports to the Chief Officer – Growth and Innovation.
• Prepare quotes and proposals for conferences, office leasing, and technology services in a professional format.

Human Resources / Team Development

• Support staff growth, development, and progression.
• Promote a professional and positive work environment.
• Foster team morale and productivity.
• Ensure the Centre is fully staffed and leave periods are covered.
• Actively develop personal skills and knowledge.

Administration / Team Support

• Maintain accurate records, registers, and required licenses.
• Assist with accounting and invoicing procedures.
• Work collaboratively with team members and provide assistance across functions as required.

Key Qualifications:

• Degree or diploma in Business, Sales, Marketing, Communications, or related field.
• Proven experience as a Sales, Area, or Centre Manager in the flexible workspace / serviced office industry, preferably with experience selling technology services.
• A minimum of 3‑5 years of experience in the flexible workspace or serviced office industry is required.
• Strong track record of achieving or exceeding sales targets.
• Extensive professional network across industries.
• Minimum 3 years of customer‑facing experience.
• Excellent communication skills and ability to anticipate client needs.
• Strong problem‑solving skills and sound judgment.
• Ability to support senior management in strategic initiatives.
• Willingness to work on‑site Monday to Friday.
• Australian work authorisation is required for this position.

What We Offer:

• Competitive salary: AUD 70,000 – p.a. + performance incentives.
• Dynamic, collaborative, and supportive work environment.
• Career growth and professional development opportunities.

Application Questions

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a client services manager?
• Have you completed a qualification in business?
• Do you have experience as an area or multi‑site manager?
• Do you have customer service experience?
• How many years' experience do you have in a client services / account management role?
• Do you have a current Police Check (National Police Certificate) for employment?
• Are you willing to undergo a pre‑employment medical check?