Regional Manager - Home & Hardware

at; Osterreich; Presencial; PEN 179,000 - 225,000; Jornada completa

Descripción de la vacante

A not-for-profit retail organization is seeking a Regional Manager for its Home & Hardware stores on Thursday Island. This role involves leading financial operations, mentoring store managers, and ensuring exceptional customer service. The ideal candidate has at least 3 years of retail management experience and knowledge of operating in remote locations. The position offers opportunities for professional growth, community engagement, and a supportive team environment. Join us in making a difference in Aboriginal and Torres Strait Islander communities.

Servicios

5 weeks annual leave & 17.5% leave loading

Salary sacrifice options

Accommodation covered

Employee assistance program

Career growth opportunities

Formación

• 3 years’ experience in a retail environment at a Store Manager or senior supervisory level.
• Strong experience with administration or maintenance-related roles.
• MR Truck License required.

Responsabilidades

• Oversee financial operations of multiple retail stores.
• Lead and mentor store managers in operational excellence.
• Conduct training programs and performance reviews.

Conocimientos

Retail operations knowledge

Cross-cultural teamwork

Customer service skills

Educación

Certificate III or IV in Retail Management

Certificate IV in Training and Assessment

Herramientas

Sympac

IRMS

Tower systems

Microsoft Office Suite

Descripción del empleo

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks Expression of Interest for the role of Regional Manager - Home & Hardware based on Thursday Island.

As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities.

It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland.

Summary: The Regional Manager - Home & Hardware leads the performance of CEQ's Mitre 10, Col Jones, Monas and Community Home & Hardware (CHH) stores and is responsible for the efficient and profitable operation of these stores. With excellent knowledge on retail operations, this role will oversee all the financial operations including fuel outlets, sales figures, end of day registers, safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures. This role will report to the Group Retail Manager.

Qualifications & Experience:

3 years’ experience in a retail environment at a Store Manager or senior supervisory level, in remote and isolated locations preferred

Strong experience with other administration or maintenance related roles desirable

Hold of working towards a Certificate III or IV in Retail Management

Hold of working towards a Certificate IV in Training and Assessment desirable but not essential.

MR Truck License

Software & Systems Experience

Sympac, IRMS or Tower systems

Time and attendance / Rostering systems

Intermediate to advanced level of competency using the Microsoft Office Suite of tools, including Outlook, Word, Excel, PowerPoint and Teams.

Team:

This position is responsible for the leadership and supervision of Store Managers at Mitre 10, Col Jones, Monas and CHH stores.

Work as part of the Operations, within the Stores team, and provide support to the Retail Manager as reasonably required.

Ability to work in a cross-cultural team environment and provide peer support to other team members.

Build and foster collegial relationships to ensure the productivity and success of the operations team.

Key Duties and Responsibilities:

Oversee the financial operations of Mitre 10, Col Jones, Monas and CHH stores, including sales figures, end of day registers and safe reconciliation, stock control, shrinkages, data entry, write offs, mark downs, refunds, shelf ticketing, cash transfers and overrides as per CEQ policies and procedures.

Complete stocktakes as directed by the Group Retail Manager within time frames and in accordance with CEQ Policy and Procedure and analyse results.

Ability to lead and manage employees in CEQ stores by providing on‑job training and mentoring store managers in store presentation and merchandising principles, performance management, WH&S, and CEQ policies and procedures.

Manage wages within budget guidelines.

Quarterly performance reviews on respective employees and stores are undertaken.

Develop and implement employee rosters and assist Store Managers to maximise employing resources.

Coach store employee in customer service standards and practices.

Monitor store merchandising and store specials effectiveness in conjunction with Stores and Merchandising Department.

Manage the CEQ stores and equipment in accordance with the Australian New Zealand Food Safety Standards Code.

Manage schedule for store visits.

On completion of store visits, prepare detailed store report for the Group Retail Manager.

Meet with Cairns office employee to discuss store results and provide explanation of same.

Conduct quarterly written assessment of each store’s operations.

Scheduled training program is delivered in timeframes.

Monitor WH&S to ensure employee safety and a safe workplace.

Travel to remote communities, likely involving small air and commercial ferries.

Ability to assist store teams during their hours of trade which may include weekends/late nights including phone calls from security companies regarding refrigeration breakdowns or store break ins.

Assist in Grocery stores when required.

Other reasonable duties as requested by the General Manager Operations, Retail Manager or CEO.

Regular travel and/or residing at communities.

A collaborative and inclusive approach to working within a cross‑cultural environment, where respect for and a desire to gain an understanding of traditional Torres Strait Islander and Aboriginal culture and customs is an absolute necessity.

Operating hands on in a retail environment.

Mentoring or coaching employees to enhance skills.

Demonstrated ability to work in a resource limited environment.

Current Criminal History check (no more than 3 months old).

Annual Performance Partnership CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values. The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year.

Your new company

CEQ is a not-for-profit organisation committed to providing essential goods and services to communities in the Torres Strait, Northern Peninsula Area (NPA) and remote Aboriginal communities. We are responsible for the operation of 30 retail stores throughout these remote areas, providing access to quality fresh food, groceries and essential services like fuel, gas, and ATM facilities.

Our Culture

CEQ promote an honest, progressive, collaborative, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce.

5 weeks annual leave & 17.5% leave loading

Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options)

Accommodation, Electricity and Utility bills covered.

Reasonable Relocation expenses covered

Employee assistance programme (counselling & support services) available

Opportunity for career growth

Workplace health and wellbeing initiatives

Application Questions:

• Do you have experience in a sales role?
• Which of the following statements best describes your right to work in Australia?
• Have you worked in a role where you were responsible for stock control?
• How many years of retail management experience do you have?
• Which of the following forklift licences do you have?
• Do you have a current Police Check (National Police Certificate) for employment?
• How many years of people management experience do you have?
• Do you have experience preparing work rosters?