Product Owner: Voice & Virtual Experience Lead

Standard Chartered; Perú; A distancia; PEN 201,000 - 270,000; Jornada completa

Descripción de la vacante

A leading international bank seeks a dedicated Product Owner to enhance customer journeys and drive strategic objectives. The ideal candidate will possess Agile and project management certifications, as well as expertise in contact center solutions. This position offers a competitive salary and benefits, emphasizing well-being and a continuous learning culture, with flexible working options available.

Servicios

Competitive salary

Core bank funding for retirement savings

Proactive wellbeing support

Continuous learning culture

Flexible working options

Formación

• Strong experience in managing product backlogs and priorities.
• Ability to understand customer experience and business strategy.
• Competence in articulating requirements effectively.

Responsabilidades

• Own and maintain the backlog for the squad.
• Drive digital sales and marketing channels.
• Provide input for squad member evaluation and performance review.

Conocimientos

Data Science

Contact Centre Business and Technology Solution

Client Experience Management

Agile Methodology

Project Management

Stakeholders Management

Financial planning

Educación

Agile methodology training certified

Project management certified

Knowledge on Contact Centre solution and technology for inbound and outbound

Knowledge on Contact Centre assisted platform including WFM, QM and CTI

Customer experience centric

Strong stakeholder management skill

Fast learner

Descripción del empleo

A leading international bank seeks a dedicated Product Owner to enhance customer journeys and drive strategic objectives. The ideal candidate will possess Agile and project management certifications, as well as expertise in contact center solutions. This position offers a competitive salary and benefits, emphasizing well-being and a continuous learning culture, with flexible working options available.