Practice Leader - NDIS Services (ILO, Respite & CP)

at; Osterreich; Presencial; PEN 180,000 - 226,000; Jornada completa

Descripción de la vacante

A leading disability support provider in Peru is seeking a knowledgeable Practice Leader to enhance service delivery and relationship management in the NDIS framework. The successful applicant will contribute to quality improvements and support the team in providing tailored programs for clients. Ideal candidates will have tertiary qualifications in community services and extensive experience in NDIS service delivery, with a focus on continuous improvement and cultural sensitivity.

Servicios

Competitive salary and salary sacrifice

Access to a fleet vehicle

Company laptop and phone

Modern office environment

Formación

• Comprehensive understanding of the National Disability Insurance Scheme Act 2013.
• Experience in delivering NDIS Supported Independent Living and Respite programs.
• Demonstrated success in managing diverse teams.

Responsabilidades

• Provide guidance to grow teams and drive best practice in delivering NDIS services.
• Create and administer individualised programs for Respite and Community Participation.
• Implement and monitor behaviour support plans to reduce restrictive practices.

Conocimientos

Relationship management

Knowledge of NDIS Practice Standards

Cultural sensitivity

Project management

Educación

Tertiary qualifications in disability/community services or similar

Descripción del empleo

This is an incredible opportunity for an experienced Practice Leader to join a quality-accredited, and certified NDIS provider of residential, respite and community participation supports for people living with disability.

What we offer

Competitive salary and salary sacrifice

Access to a fleet vehicle

Company laptop and phone

Modern contemporary office environment

About us

EBL Disability Services Inc t/a EllieB's is a mid‑sized, carer‑led, well‑established (over 45 years), not‑for‑profit organisation, providing residential, respite, community participation and other disability support services in South Australia.

Proud to be quality‑accredited, registered, and certified, we take immense pride in being a name associated with high‑quality services and ongoing innovation for clients.

As an inclusive employer embracing uniqueness in the workplace, we offer a culturally and linguistically diverse environment that nurtures well‑being and development for our people.

About the role

With an initial focus on respite and community participation, the Practice Leader provides guidance and leadership to grow our teams and drive best practice, quality, and safety in delivering NDIS services. In addition to leading clinical and operational excellence, the role is responsible for enhancing relationship management, building awareness of our services, and strengthening our customer base. The Practice Leader plays a key role in positioning our services within the community, fostering strong connections with participants, families, and referrers, and supporting sustainable growth aligned with organisational values and the NDIS Quality and Safeguards Framework.

Ensuring consistency and adherence to the NDIS Quality and Safeguards Framework and person‑centred clinical governance, the Practice Leader works closely with services to identify, implement, and monitor measurable improvements in quality, safety, efficiency, and effectiveness. The role actively cultivates strong relationships with participants, families, referrers, and community partners to support sustainable growth, enhance service reputation, and ensure that participants experience high‑quality, responsive, and safe supports.

Day‑to‑day, the Practice Leader:

Creates and administers programs for Respite and Community Participation that are tailored to individual needs.

Supports the team's focus on delivering the best care, while monitoring and measuring key performance criteria and metrics.

Oversees the quality of the customer journey.

Supports a rich and diverse environment that encourages exemplary performance, while actively fostering a culture of diversity, cultural safety, and respectful engagement with people from all backgrounds.

Works closely with managers, administration and support workers holistically and safely, applying stringent adherence to NDIS legislation, guidelines, and standards.

Implements and monitors behaviour support plans (BSPs) that aim to provide early intervention and reduce restrictive practice.

Reports internally on reportable incidents, behaviours of concern, the use of regulated restrictive practice, and variations to practice.

Provides a point of contact, as a key person, in the delivery of Respite and Community Participation.

Delivers successful results with audits and assessments, and in the achievement of client goals and outcomes.

Contributes to high‑quality, regular reporting on customer satisfaction and performance, highlighting key achievements, challenges, and areas for improvement.

Support the 24/7 on‑call roster by providing responsive guidance to clients and workers, ensuring safe, appropriate, and risk‑aware decision‑making at all times.

About you

To be successful in this role, you need:

Tertiary qualifications in disability/community services, allied health, behavioural, nursing or similar

Legal eligibility to work in Australia

A satisfactory National PoliceCheck

NDIS Workers Check NDISWC

Working with Children Check WWCC

NDIS Commission E‑Learning Modules

Flu/Covid vax evidence (as required)

Child Safe Environments - through their eyes

First Aid and CPR

Driver’s License

Experience:

A comprehensive working knowledge of:

The National Disability Insurance Scheme Act 2013

The NDIS Practice Standards and Quality Indicators

Child Safe Legislation

Behaviour support planning and restrictive practices, including reporting obligations and mechanisms

Reportable incidents obligations, and mechanisms

As well as

Experience in the successful delivery of NDIS Supported Independent Living, Respite and Community Participation programs

Experience/knowledge of complex autism and global developmental delay

Demonstrated quality client relationships, cultural sensitivity, and consultative approaches to support teams, networks, and families

Project management

Proven success in direct management of diverse teams

First Nations people are encouraged to apply for this role and we welcome applications from individuals of all gender, race, ethnicity, age, religion, sexual orientation, and ability.

• Do you have experience in a role which requires relationship management experience?
• How many years' experience do you have as a Practice Leader?
• Which of the following statements best describes your right to work in Australia?
• Do you have a current Australian driver's licence?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Working With Children (WWC) Check?
• How many years of people management experience do you have?
• Do you have experience working with people with autism spectrum disorder?