Personal Banking Helpdesk Specialist

CGI; Ortigas; Presencial; PEN 40,000 - 48,000; Jornada completa

Descripción de la vacante

A leading IT and business consulting firm seeks a Helpdesk Analyst in Peru to deliver exceptional customer service in personal banking. This role involves supporting clients through various channels, handling inquiries, and resolving issues with professionalism. The ideal candidate must have at least a high school diploma, strong communication skills, and attention to detail. This position offers opportunities for career growth in a collaborative and respectful environment.

Servicios

Career development opportunities

Teamwork and respect culture

Formación

• At least HS Graduate.
• Experience in customer service with BPO is an advantage.
• Proficient in written and verbal communication in English.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.

Responsabilidades

• Deliver outstanding customer service to clients.
• Handle customer inquiries and requests via phone, email, or in-person.
• Resolve issues using problem-solving and technical reasoning.
• Maintain a high level of knowledge of banking products.
• Support additional tasks assigned to achieve business objectives.

Conocimientos

Customer service

Attention to detail

Problem-solving skills

Interpersonal skills

Educación

High School Graduate

Herramientas

Computer skills

Descripción del empleo

A leading IT and business consulting firm seeks a Helpdesk Analyst in Peru to deliver exceptional customer service in personal banking. This role involves supporting clients through various channels, handling inquiries, and resolving issues with professionalism. The ideal candidate must have at least a high school diploma, strong communication skills, and attention to detail. This position offers opportunities for career growth in a collaborative and respectful environment.