Luxury Travel Consultant – Customer Experience (Remote)

Manatal; Chiclayo; Remoto; PEN 20.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Career development

Travel discounts

Team culture

Descrizione del lavoro

Prestige Travel Agency by Mich is seeking a Travel Experience Specialist (Luxury & Leisure) to deliver exceptional support for clients planning luxury trips. This fully remote role emphasizes personalized service, attention to detail, and proactive coordination before travel.

You will work independently from home, managing bookings, providing itinerary updates, and ensuring client satisfaction with professional communication and timely guidance.

Competenze

• Excellent communication and interpersonal skills.
• Experience in customer service within travel or hospitality.
• Ability to work independently in a remote environment.
• Highly organized with strong attention to detail.
• Familiarity with booking platforms and digital tools.
• Passion for travel and creating exceptional client experiences.

Mansioni

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

Conoscenze

Strong communication

Interpersonal skills

Remote work experience

Organization

Digital tools proficiency

Travel passion

Strumenti

Booking platforms

CRM systems

Descrizione del lavoro

Luxury Travel Consultant – Customer Experience (Remote)

Job Openings Luxury Travel Consultant – Customer Experience (Remote)

About the job Luxury Travel Consultant – Customer Experience (Remote)

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.